All Courses

Bloomberg Studio 1.0 – Bill Maris, Google Venture

Bill Maris, a young entrepreneur living in Vermont was the most unlikely candidate to become the CEO of Google Venture, the investment arm of Google’s parent company Alphabet.

Bloomberg Studio 1.0 – Flickr and Slack, Stewart Butterfield,

Slack CEO & co-founder Stewart Butterfield discusses his nontraditional upbringing, how past start-up failures lead to the success of Flickr and Slack

Bloomberg Studio 1.0 – Harvard University, Drew Faust

Drew Faust, outgoing president of Harvard University, discusses leading the prestigious university for over a decade.

Bloomberg Studio 1.0 – Melinda Gates

Melinda Gates, co-chair of the Bill & Melinda Gates Foundation, discusses philanthropy, investing in women, political aspirations and raising a family.

Bloomberg Studio 1.0 – HBO’s Silicon Valley, Mike Judge and Alec Berg

Mike Judge and Alec Berg, producers of HBO’s Silicon Valley, talk about the show and the lack of women working in Silicon Valley,a very male dominant culture.

Bloomberg Studio 1.0 – Nest, Tony Fadell

Tony Fadell worked alongside Steve Jobs to revolutionize the way we listen to music and became known as the Godfather of the iPod.

Bloomberg Studio 1.0 – Showtime, David Nevins

David Nevins, the showrunner behind some of the network’s biggest hits including Homeland, Ray Donovan, The Affair, and Billions, took over as CEO from longtime executive Matthew Bank in January 2018.

Bloomberg Studio 1.0 – Napster and Facebook, Sean Parker

Revolutionizing the way people listen to music, Sean Parker co-founded Napster in 1999 and went on to be founding president of Facebook.

Bloomberg Studio 1.0 – LinkedIn, Jeff Weiner

Although he never aspired to be CEO, Jeff Weiner found himself at the helm of LinkedIn, determined to prove Wall Street wrong. Jeff Weiner vowed to his employees to stay true to the LinkedIn mission.

Bloomberg C-Suite – Dunkin Brands

Dunkin Doughnuts is a $9 billion company with a sixty percent market share in doughnuts, but how are they going to be more than just a doughnut shop where you stop to get a quick cup of coffee?

Bloomberg C-Suite – Crossfit

Crossfit developed this one of a kind intensive work out regiment, with over 60,000 trainers in nearly 8,000 affiliate gyms across the globe, in over 100 countries.

Bloomberg C-Suite – Domino’s Pizza

How did Domino’s go from a brand with negative brand equity to a brand choice in the saturated market of food fast? The “pizza turnaround” began with the crust and all the toppings available.

Bloomberg C-Suite – Cadillac

A brand name that devotes memories of the 50’s, the 60’s, of a bygone era of luxury, a status symbol from father’s, or even grandfather’s. How does Cadillac gain a share in an expanding luxury category?

Bloomberg C-Suite – Seattle Sounders MLS

Find out how the Seattle Sounders are moving more tickets than any other team, doubling the attendance of the next best MLS team.

Always Be Closing

You can get everything right during a sales pitch, but if the close isn’t on point, it’s all for nothing. You need to learn how to end on a ‘yes’.

Selling to Power Buyers

As a salesperson, quite possibly one of the hardest tasks you’ll face is getting an audience with a real decision maker; the person who has the true spending authority –…

Selling Through Questioning

Questioning is to sales what arrows are to archery. Sort of. You’ll want to fill your quiver with a range of arrows, so you’ll always have the right one for the target. So don’t quarrel.

Mastering Cross-Cultural Negotiations

If you’re involved in any kind of international sales, you’ll need to know about cross-cultural negotiation.

Introduction to Key Account Management

You’ve heard of account management. It’s like sales, right? And customer service? But what about key account management?We’ll explain what a key account is, what a key account manager does, and how your business could benefit from one.

Key Account Management in Your Business

Appointing a key account manager gives these clients a dedicated person to ensure everything runs smoothly. It gives them everything they need, on time, and regularly.

Defining HR (2018)

This bite-sized module looks at the importance of Human Resources.

Importance of Training (2018)

Like plants in a garden, you must cultivate employees with careful, consistent attention. If you don’t and they’re not cared for, they wilt.

Navigating Gatekeepers

The course is here to give you a few ideas whenever you’re in sales and worrying about getting stuck on your way to a decision maker.

Effective Listening

Listening during a sales conversation makes you appear more credible, create stronger rapport, and build lasting trust between you and your prospect.

Time Management

It’s a quick overview of some of the main things to do and keep in mind if you want to make the most of your sales productivity.

Sales Channel Partnerships

We’ll explain the reasons why companies enter into sales channel partnerships, the different sales partnerships available to business, and the different ways in which they can increase sales.

Leadership and Management – Stress Management

What this sixty-second course will do is give you a little bit of background on stress in the workplace, and give you a few actions you can take to get yourself in control of it.

What is FCPA? (U.S.)

This training isn’t intended to make you an expert on the FCPA, however, it will provide an overview, and help you spot red flags and how to deal with them properly.

Malware and Viruses

Whether it’s work or at home, we all use computers. Sadly, there are people out there who use them for bad. So, we’ll tell you the different types of malware you need to know about, who creates this software, and why.

Sharepoint Overview

Microsoft SharePoint allows you to share common resources and applications, which allows your team to collaborate across your organization.

Introducing Yourself

In this course, we’ll give you some of the fundamentals to introducing yourself in a sales situation. This is more of an overarching good practice guide to bear in mind before you make that first, daunting call.

Internet of Things

The Internet of Things is all about how different devices connected to the internet. After all, it’s not just IT people it affects, both our professional and personal lives are affected by these changes. 

Marketing Hacks – Finding Your Voice

The way you communicate with the world is one of the cornerstones of your identity. How you choose to express yourself will define the public’s perception of your entire company.

Marketing Hacks – Defining Your Message

A brand message is the purpose a company exists. It’s a mission statement. It’s what a company is trying to achieve and why they are trying to achieve it. It is the foundation of all marketing output and informs every aspect of a brand’s identity. 

Marketing Hacks – Building Brand Loyalty

Building brand loyalty is a tricky thing. You see back in the old days, satisfying consumers’ needs was simple. All you needed to do was keep prices low and your service reliable.

The Public Speaking Guru – Presenting with Impact

Great presenters, like great communicators didn’t start out that way. They honed their skills over time, through training and practice.

Leadership and Management – Coaching Others

Developing your staff is win-win. It’s symbiotic. Point is, your staff members get to improve, and you get improved staff members. It’s easier said than done though, and you’ll need to consider a few things before you begin. 

What All Leaders Need to Know about Managing Change

Managing change is one of the most important skills that a manager can master. Successful change is dependent upon how a manager can enlist the hearts and minds of their employees to carry out change.

Gain Control of Work Life Balances

Work-life balance is defined as properly prioritizing work responsibilities and other life activities such as family, personal growth, volunteering and leisure.

Social Engineering

The course is an overview of social engineering techniques. It’s designed to help you understand where threats to your data are coming from, and how you can protect yourself. 

Health and Wellbeing – Relaxation Techniques

It can be tough to relax. We’re wired up from work, from fiery arguments in business meetings; from going through hundreds of emails a week; from sitting in rush-hour traffic. Everyday life can be exhausting. 

Marketing Hacks – Effective Brand Identity

Creating an effective brand identity is the bedrock of a successful marketing campaign. You see, without one you’ll simply fade into background. Brand identities are a lot like peacocks, lighthouses, and fireworks – the ones that stand-out are the most likely to succeed. 

Management and Leadership – Team Activities

Team activities can be a bit of a mixed bag. You go through all the hassle of planning them, and when they start, in the back of your mind, “Is this a waste of time?” They needn’t be. They can be very useful. 

Management and Leadership – Dealing with Difficult Staff

Whether you hired them yourself, or they were thrust upon you, employees are people, and people aren’t perfect. There’s a good probability you’ll have to deal with a difficult staff member as manager.

Sexual Harassment Prevention in the Workplace

Sexual harassment is unwelcome conduct from a boss, co-worker, vendor, or customer. This course provides key information about definitions of sexual harassment and what to do if you witness or experience it.

Food Hygiene Level 3

This course will help develop an awareness of food safety and hygiene principles according to Regulation (EC) 852/2004 of the European Parliament on the Hygiene of Foodstuffs, the Food Safety Act 1990, and Food Hygiene (England) Regulations 2005.

Leadership and Management – The Key to Delegation

Given that delegation is one of the most important business skills it’s a wonder that people don’t do it more often. You’ll discover new techniques used by the world’s most successful business people.

Communication Skills all Managers Must Master

Good communication provides information needed by employees to accomplish their work and it fosters engagement, trust and commitment. 

Performance and Feedback Coaching

 According to the International Coaches Federation, coaching is partnering with individuals in a thought provoking and creative process that inspires them to maximize their potential. 

How to Avoid and Manage Conflict

As a manager, you need to manage unhealthy conflict between employees, because it can create a stressful and unproductive work environment. Here’s what you need to know to avoid conflict. 

Essential Time Management Tools

Is your most productive day the day you leave before vacation?  Most of us would say it’s because we focus on priorities, manage interruptions, delegate and give tasks a finite amount of time.

Delegate to Save Time and Develop Your Employees

Are you overwhelmed with too much to do and not enough time to do it? Do you have employees who have the potential to develop in their role? Then you need to master the art of delegation. 

Marketing Hacks – Word of Mouth Marketing

According to Nielsen, 92% of consumers will believe recommendations from friends and family over all forms of advertising. So, positive word of mouth is really rather important for any business. 

Marketing Hacks – Increasing Your Brand Visibility

Brand visibility is the process of a brand entering the subconscious mind of a consumer and increasing the awareness of your brand in the minds of consumers on all channels.

How to Hire the Right People

The right hires positively contribute, align with goals, heighten morale and evolve as we change. Here are methods to hire the best.

Conducting Effective Meetings

Learn detailed techniques to ensure managers prepare, lead and follow up effective meetings.

Building And Managing Your Dream Team

Managers must build high performing teams and then work through their people, because they can’t do everything themselves—especially at a time of rising workplace demands.

EU Competition Law

EU Competition Law. It’s a bit of a big one. There are loads of regulations, and different articles to understand. Most of us don’t have law degrees, so it can be hard to swallow.

The Public Speaking Guru – Speech Writing

Most speeches need writing. Speeches are rarely given off the cuff.  All speeches start at the writing stage,  that’s half the battle. 

Computer Forensics – Investigations

Computer Forensics can unearth the secrets buried deep in computers, phones, tablets and cameras. They could be full of criminal evidence needed for a case or prosecution. 

Cyber Security Overview

The majority of us use computers, so it’s vital we know how to keep our data nice and safe! We’ll give a great, comprehensive overview of the cyber-security landscape.

Health and Wellbeing- Letting Things Go

Life can be full of disappointments. Things go wrong, people let us down, and we mess things up. The sooner we accept we can’t affect and change everything, the better our lives will be.

Cloud Computing

The Cloud has been as huge development in the field of data storage and sharing. While it’s nothing to fear, there are also data risks associated with its use. 

Challenge 25

It can be confusing knowing what forms of identification are acceptable, and what age you’re supposed to be checking. And that’s before the potential minefield of having to estimate how old someone looks.

Ransomware Prevention – Preventing Attacks and Contingency

Since Ransomware attacks can be a terrifying thing to happen to anyone with personal data, or any businesses with customer data, stopping attacks is imperative.

First Aid – Bleeding

Bleeding can make us uneasy. It’s not just that it’s kind of gross, it’s also that some of us are unsure of how to handle it. Don’t stress – we’ll tell you everything you need to know to handle blood.

Health and Wellbeing – Importance of Sleep

Not getting enough sleep can have a horrible effect on your life. Not only will you walk around exhausted all day, it can weaken your immunity to illness and diseases.

Health and Wellbeing – Avoid Burning Out

Modern day life can be heavy. Responsibilities can pile on top of us, and once you’ve hit that wall you’re tired, stressed and emotional.

Health and Wellbeing – Positive Thinking

Bet you think that some people are positive, and some people are negative. And that’s the end of it, right? A positive mindset is something you can choose to have.

Bloomberg Game Changers – Mark Cuban

Mark Cuban may the owner of the NBA’s Dallas Mavericks, but he also co-founded Broadcast.com, then became a billionaire by selling at the peak of the dot-com boom.

Sexual Harassment Prevention for Supervisors and Managers – California

Sexual Harassment is a very real workplace problem that can have very negative effects on people’s lives, end in lawsuits, and damage the workplace environment.

Understanding Sexual Harassment – What Everyone Needs to Know

Harassment is unwelcome conduct from a boss, co-worker, group of co-workers, vendor, or customer whose behavior creates a hostile work environment.

Building Framework for the Development of Training Programs

In order for a training to be effective, those planning it must think about its delivery method, style, how much money is available, who the audience is, and what the…

Employee Rights – Labor Unions in the U.S.

The importance of unions, and their meaning to your organization and your employees, can be confusing. By learning about the history, purpose, and processes involved with employee-union relations, you will…

Health Hazards at Work – Violence and Bullying in the U.S.

There are some additional areas, outside of OSHA requirements; that need to be addressed to create a safe work environment. Workplace bullying is also a concern; it can seriously impact…

Career Development Programs

Now that you understand the importance of the diversity of others and what each person brings to the workplace, let’s learn how to leverage each other’s strengths in order to…

First Aid – Secondary Survey

The Secondary Survey is an assessment you carry out once you’ve dealt with any life-threatening danger, and while you wait for an ambulance.

Marketing Hacks – Video Pitches

Sitting through pitch meetings can often be the worst. Dull, rambling and usually by the end you’ve forgotten what’s actually being pitched.

Organizing the Performance Appraisal Process and Conducting Appraisal Interviews

Depending on the field you are in, there will be specific types of employee training you’ll need to be aware of, including technical training, quality training, and skills and soft…

Utilizing Job Evaluation Systems

Recruitment is one of the most important aspects of your business – because your company is defined by its employees.

Level 2 Food Safety and Hygiene for Catering

If you’re someone who handles and prepares food, it’s really easy for you to spread these germs to food without even realizing it, and the consequences can be incredibly serious.

Vulnerable Customers

This course explores how companies can adopt policies to help them interact with and effectively service vulnerable customers in a considerate and empathetic way.

Privacy and Dignity – Care Certificate

Privacy and dignity are two things we all value and have come to expect in our daily lives, and it should be no different for people receiving care and support.

Recruiting New People

Managers who hire and orient qualified new employees enhance the success of their departments and organization many times over. This is instrumental in maximizing productivity and morale and minimizing turnover.

Managing Change in Your Organization

When the time comes to make changes to your company, assume you’ll encounter resistance with the change. It’s vital to go through a process of preparation.  

Key Tools and Knowledge of Motivation

Employee motivation is essential to success. At the most basic level, it stems from our unmet needs, meaning that motivation is different for everyone.

Benefits and Pitfalls of Planning

You most likely talk about planning in everyday conversation. An examples is:  “To get to that goal you have to have a plan.”

Business Writing Tips: Make an Outline and a First Draft

In today’s tech-reliant world, business writing is an important skill to maintain. Sometimes your email is the only impression a person has of you. 

Competitive Advantage in Organizational Strategy

Do you wonder why some companies seem to have a corner on the market, while others struggle? The right organizational strategy can lead to a sustainable competitive advantage.

How Perceptions and Expectations Affect Motivation

When considering motivation, it’s important to understand how perceptions and expectations affect you. Equity theory examines how getting rewarded for your efforts can affect motivation.

Identifying Obstacles to Organizational Change

Organizational change is the movement of a company from one state of affairs to another. Organizational change can involve a change in a company’s structure, strategy, policies, and more.

Motivating Employees – Job Design

What are the tools companies can use to ensure a motivated workforce? Many of us assume the most important motivator at work is pay. Yet, studies point to a different…

Motivating Employees – Performance Appraisals

In many companies, a performance appraisal takes the form of a bureaucratic activity that both employees and supervisors may find confusing and stressful. The problems a poor appraisal process can…

Motivating Employees – Performance Incentives

Incentives are a great way to motivate employees. Financial incentives in particular, if used properly and with alignment to company-wide objectives, can be powerful motivators. Frequently used incentives can take…

Motivation – Process-Based Theory

Motivation is key to your company. It’s what fuels good ideas, drives hard work, and encourages team work. There are many theories that view motivation as an action aimed at…

Motivation-Expectancy Theory

To motivate your employees, properly using process-based theories, such as expectancy theory, is extremely beneficial. Understanding process-based theories such as expectancy and reinforcement theories offers managers to know how to…

Motivational Theorists Whose Theories Work in Practice

A professor of industrial management, Douglas McGregor, placed managers into one of two categories—Theory X or Theory Y—according to the manager’s’ basic assumptions about their employees. The assumption a manager…

Planning at the Top and Senior Level

When we talk about planning, we usually start at the very top level. The top level is typically responsible for developing what we call the strategic plan or the overall…

Put On Your Manager’s Hat

Congratulations on your promotion! It’s a big step up to the management level, and you may feel a little uncomfortable at first. Management authority Henry Mintzberg has identified ten potential…

Quantify Performance Goals if Possible

An important part of your managerial position is employee performance appraisals. The best way to achieve meaningful and accurate appraisals is by quantifying performance goals and keeping a diary of…

Self-Evaluation and Common Pitfalls in Performance Appraisals

Some managers ask employees to evaluate themselves as a preface to the formal review. In addition to being a constructive experience for your people, this practice broadens the base of…

Speaking and Listening

Communication barriers are common in the workplace. By fine-tuning our speaking and listening skills, we can become better managers, stronger leaders, and more valuable members in our companies.

Terminating Employees

Terminating employees is the most stressful and unpleasant task that managers face, but virtually everyone must deal with it sooner or later. This course is designed to prepare managers with…

The Decision-Making Process – Part One

Systematizing an important process can reduce both stress and errors. This course breaks down the decision-making process by exploring how to best identify problems and developing solutions.

The Progressive Discipline Process

Progressive discipline is a universal practice today. It typically starts with an oral reprimand and policy restatement for minor offenses and escalates to more severe action depending on the gravity…

Tracking Progress with Controls

Project controls measure the pulse of progress, but too much red tape (reports, status meetings, and other bureaucratic flak) strangles employees’ initiative and creativity. Controls that become an end in…

Understanding the Impact of Culture in Your Organization

How does the culture of a company inform employee conduct and company success? Culture is an important part of how a company runs, how its employees act, and even how…

Types of Professional Training for Employees

Technology, laws, and policy, as well as external factors, are constantly changing, and employees must keep up with this evolution.

Types of Management Styles in an Organization

If you are aware of the different ways of managing your team, you will be able to approach situations in the most effective ways.

The Four Stages of Employee Training

Effective training is key to the success and retention of new employees and you should be well-versed in the steps.

The Collective Bargaining Process in the US

Collective bargaining is the process of negotiations between the company and representatives of a union.

Staffing Internationally in the US

One of the major decisions a company must make when operating overseas is how the overseas operations will be staffed.

Selecting New Employees – The Selection Process

There is much to consider when selecting new employees, including costs and processes to be followed.

Selecting New Employees – Making the Offer

Presenting an employment offer improperly can have negative effects on the candidate’s employment. Learn how to make an offer the right way.

Selecting New Employees – Interview Methods and Avoiding Mistakes

It is important for managers to understand how to create and execute a hiring process properly.

Recruitment Law, Part Two – EEO Set of Laws in the U.S.

In order avoid legal matters, understanding how the EEOC plays a role in recruiting is essential.

Recruitment Law, Part One – IRCA and Patriot Act in the U.S.

This course will familiarize you with the laws affecting the hiring processes and communications within your organization.

Recruitment Strategies, Part One

This course outlines how to develop a recruitment plan and become aware of all your different recruitment options.

Recruitment – Process and Strategy

Before a company recruits, it must implement proper staffing plans and forecasting to determine how many people they will need.

Preventing Workplace Discrimination and Harassment for Managers

This course outlines laws that protect individuals from discriminatory employment practices, harassment and retaliation.

Performance Appraisal System Errors and Legal Considerations

Learn about the potential pitfalls of performance appraisal systems and some legal considerations.

Onboarding – Why You Should Care

Onboarding is an opportunity to introduce important information to new employees and set them up with the tools they need for success.

More Methods for Training Delivery

Different delivery methods can provide different advantages to employees being trained and to your organization.

Managing Expatriates – Reducing Stress and Homesickness in the U.S.

Employees on international assignments face unique challenges. Learn how to help these employees effectively.

Laws Relating to Pay in the US

Failing to follow pay-related laws can result in very serious consequences, including crippling fines and prison time.

Introduction to Employee Assessment

By offering evaluations in a systematic way, you can help reduce tension and hard feelings in evaluations.

Introduction to Compensation and Benefits

Learn other aspects and reasons to having a good compensation package to offer your employees.

Health Hazards at Work – Stress in the US

Stress management in the workplace is a contemporary issue surrounding employee health and safety.

Health Hazards at Work – Promoting a Culture of Safety and Health

It’s important that you understand how your company should address health and safety concerns.

Exploring the Global Business Environment in the US

There are many considerations when thinking about the global environment of a business from the United States.

Employee Rights – Privacy

Find out what rights employees have concerning their privacy in the workplace.

Directions of Communication in an Organization

Learn about the four main directions of communication within an organization and their benefits.

Determining Internal and External Pay Factors

Effective management can balance factors to create a pay structure that is fair, feasible, and attractive to potential employees.

Designing a Performance Appraisal System

Learn how to create a performance appraisal system that provides value to the organization and the employee.

Deciding on a Pay System

Learn about different methods to create your payment structure to the benefit of your employees and your organization.

Applying Management Styles in Organizations

Learn the proper application of management styles within an organization by examining Ken Blanchard’s Situational Leadership Model.

Analyzing Pay Theories

When it comes to pay, there are many psychological theories behind how to satisfy an employee.

A New Way to Train Employees

Learn the ways technology and innovation are changing in training employees and the importance of effective employee training.

Reverse Parking

Learn the best practices of reverse parking in this course.

Word 2013 Basic

This course will help you if you’re using Word for the first time, if you’re unsure, or you’d like to brush up on the basics.

Word 2013 Intermediate

Word 2013 is like a coral reef. Beautiful, obviously. But also treacherous if you’re not careful.

Word 2013 Advanced

What if you’re missing some details in Word that could make you better? Find out here.

Visio 2013 Basic

Let us introduce you to this really handy piece of software that will create the diagrams of your dreams.

Visio 2013 Intermediate

Let’s step up your Visio knowledge a gear and explore the tool a little bit further.

Publisher 2013 Basic

If it has graphics and text, Publisher lets you create it, to a professional standard. Learn how.

Publisher 2013 Advanced

In this course, we’ll sail through the depths of Publisher, and teach you everything you need to know.

Project 2010 Basic

Whether it’s a private or business project, let us show you the basics of MS Project.

Project 2010 Intermediate

In this intermediate course, we’ll throw ourselves into the deep end of MS Project with you.

PowerPoint 2013 Basic

This course will give you the key information you need to get started using Powerpoint 2013.

PowerPoint 2013 Intermediate

If you want to take your presentations to the next level, this course will let you dig a little deeper.

PowerPoint 2013 Advanced

This course will give you the tools you need to be an expert in PowerPoint 2013.

Outlook 2013 Basic

This course will teach you the fundamentals of Outlook 2013.

Outlook 2013 Intermediate

This course will provide a more rounded understanding of the Outlook 2013 and make you better able to use email for work.

OneNote 2013 Basic

Whether you’re accustomed to typing at a keyboard or scribbling in a physical notepad, OneNote can work wonders for you.

OneNote 2013 Intermediate

Let’s take OneNote’s capabilities to the next level. There’s much more to learn, and we’re here to tell you about it.

Lync 2013 Basic

Microsoft Lync allows you to stay connected across distances and time zones, so your barriers seem less like barriers.

Excel 2013 Basic

Excel is a great program for entering, calculating, storing and measuring data. But, if you’re gonna be using it, you’ll need to know how.

Excel 2013 Intermediate

This course is going to help you get the most out of Excel 2013. It’ll make your data entry, calculations and representations a breeze.

Excel 2013 Advanced

Excel can be pretty challenging if you don’t know what you’re doing. By taking this course, and learning some new skills, you can be even more productive.

Excel 2010 Basic

In this course, we’re going to introduce you properly and you’ll realise that Excel isn’t scary or unapproachable. No, really! So we’re going to start off nice and easy and show you the basics and dispel those fears you have.

Excel 2007 Intermediate

Excel’s one of those things you think you know well, but in reality you probably need help with a few tasks here and there. This course is here to help you get more out of Excel.

Excel 2007 Basic

Excel’s one of those things you think you know well, but in reality you probably need help with a few tasks here and there. This course is here to help you get more out of Excel.

Bloomberg Game Changers – Facebook, Mark Zuckerberg

Mark Zuckerberg, founder and chief executive officer of Facebook Inc. is one of the world’s youngest billionaires.

Bloomberg Game Changers – Apple, Steve Jobs

Through interviews with friends, former colleagues and business associates, Bloomberg Game Changers reveals the many layers of the intensely private Steve Jobs.

Bloomberg Game Changers – Jon Stewart

Jonathan Stuart Leibowitz (Jon Stewart), looks at his New Jersey boyhood, shine a spotlight on his early television shows and movies, and his transformation into the dominant American commentator.

Bloomberg Game Changers – Google, Sergey Brin, Larry Page

Sergey Brin and Larry Page, from their first meeting at Stanford to the new media mega-company on a collision course with old media businesses of newspapers, books, movies and television.

Bloomberg Game Changers – KKR, Henry Kravis

His name is synonymous with ‘Corporate Titan.’ As co-founder of KKR, Henry Kravis re-wrote the rules of leveraged buyouts; he and his cousin George Roberts now rule over an empire.

Bloomberg Game Changers – Jay-Z

His rise to global fame and fortune is even more inspiring when one takes into account the awesome obstacles he has had to overcome, to be the Hip Hop king.

Bloomberg Game Changers – Oracle, Larry Ellison

Larry Ellison, from his early days in Chicago through the founding of the multi-billion-dollar software company to his rise as the highest paid executive of the last decade.

Bloomberg Game Changers – Twitter, Jack Dorsey, Evan Williams, Biz Stone

Bloomberg Game Changers profiles Twitter co-founders Jack Dorsey, Evan Williams and Biz Stone.

Bloomberg Game Changers – Netscape, Marc Andreessen

Bloomberg Game Changers profiles Marc Andreessen, co-founder of Andreessen Horowitz and co-founder of Internet pioneer Netscape Communications Corp.

Bloomberg Game Changers – Craigslist, Craig Newmark

This program features interviews with Newmark; David Vinjamuri, author of “Accidental Branding;” Christina Murphy, founder of CM Recruiting; Mark Rasch of Secure IT Experts and more.

Bloomberg Game Changers – Magic Johnson

What does an NBA legend with five rings and 3 MVPs do for a second act? If you’re “Magic” Johnson, you become an entrepreneur with a billion-dollar portfolio.

Bloomberg Game Changers – Virgin Group, Richard Branson

Before the current crop of internet-driven twenty-something billionaires, there was Richard Branson. The hippie entrepreneur built a branding empire around the 60s values of adventure and fun.

Bloomberg Game Changers – Amazon, Jeff Bezos

Jeff Bezos didn’t just invent online shopping; he almost single-handedly turned it into a 34-billion-dollar enterprise with the launch of Amazon.com in 1994.

Bloomberg Game Changers – Netflix, Reed Hastings

Reed Hastings transformed the way we see movies and television – twice. In 1997, the California entrepreneur combined DVDs and the US Post Office to create Netflix.

Bloomberg Game Changers – Vogue, Anna Wintour

This program profiles Vogue magazine Editor-in-Chief Anna Wintour.  featuring interviews with Chuck Townsend, chief executive officer of Conde Nast Publications Inc.; fashion designer Vera Wang and more.

Bloomberg Game Changers – News Corp, Rupert Murdoch

Rupert Murdoch who created a global media empire worth more than $30 billion, including newspapers, magazines, a movie studio, television stations, and more.

Bloomberg Game Changers – Harry Potter, J.K. Rowling

Joanne Rowling, creator of Harry Potter, is the  first author to become a billionaire from her work. Her profitable series caused hundreds of millions of kids to rediscover reading.

Bloomberg Studio 1.0 – Arianna Huffington

Arianna Huffington joins host Emily Chang on Bloomberg’s Studio 1.0 to discuss The Sleep Revolution, and the future of media strategy.

Bloomberg Game Changers – Ralph Lauren

How did a working-class boy from the Bronx named Ralph Lifshitz grow up to become billionaire Ralph Lauren, a name that is now synonymous with elegance and sophistication?

Bloomberg Studio 1.0 – Steve Ballmer

Former Microsoft Chief Executive Officer Steve Ballmer joins host Emily Chang on “Bloomberg Studio 1.0” to discuss why he didn’t want Microsoft to buy Salesforce.

Bloomberg Game Changers – LinkedIn, Reid Hoffman

Reid Hoffman, the entrepreneur who created Linked In, is also the embodiment of it. Last year’s Linked-In IPO made Hoffman a billionaire, but he’s now busier than ever.

Bloomberg Game Changers – Warren Buffett

Warren Buffett has – for decades – held an unparalleled position in American finance. He’s a legendary investor with an astounding success rate, and a billionaire forty times over.

Bloomberg Studio 1.0 – Vinod Khosla

Khosla Ventures Founder Vinod Khosla joins host Emily Chang on Bloomberg Studio 1.0 to discuss his investment strategy.

Bloomberg Studio 1.0 – Tim Cook

Apple CEO Tim Cook joins host Emily Chang on Bloomberg Studio 1.0 to discuss the new HomePod speaker, Apple’s car ambitions, and the company’s relationship with the White House.

Bloomberg Studio 1.0 – Nikesh Arora

Former Softbank President Nikesh Arora joins host Emily Chang on Bloomberg Studio 1.0 to discuss Google, Softbank, Uber and global tech trends.

Bloomberg Studio 1.0 – Satya Nadella

Microsoft CEO joins host Emily Chang on Bloomberg Studio 1.0 to discuss Microsoft, the cloud and the broader tech industry.

Bloomberg Studio 1.0 – Sheryl Sandberg

Facebook COO Sheryl Sandberg joins host Emily Chang on Bloomberg Studio 1.0 to discuss Facebook’s company culture and leadership.

Types of Ransomware, Acts, and Obligations

We’ll explain the different types of ransomware, and what they do. We’ll talk about the laws that make this criminal activity, well, illegal.

NLP – Unconscious Eye Movement

One of the ways that manifests itself, according to NLP, is unconscious eye movements, relative to how your brain is processing information.

Ransomware and Cybercrime

Cybercrime is rife, and you we want you to understand how to protect yourself from it. Without the right protection and preventative measures, Ransomware can prey on you.

First Aid – Primary Survey

We all like to think we’d know how to react if we found someone in serious danger, but if it came down to it, would you know what to do?

The Public Speaking Guru – Confidence Builder

This course will give you the tools to build your public speaking confidence and overcome your stage fright.

Life Hacks – Work and Life Balance

Work and life balance is an expression used to describe the time we divide between our work life and our home and social life. Often, the balance can be tilted.

CBT and Mental Health – Borderline Personality Disorder

Borderline personality disorder is a mental health condition marked by mood swings and unstable behavior.

CBT and Mental Health – Anxiety and Panic Attacks

Anxiety is one of the most common mental health problems worldwide,you will learn about the condition’s most common symptom, panic attacks.

Data Protection 2017

Individuals have a legal right to their privacy and in these technologically advanced times keeping your personal data protected is vital and required by law.

GDPR Express

The General Data Protection Regulation (GDPR) will come into force on the 25th May 2018 understand the new law and how it affects you and your company.

Preparing for an Active Shooter Situation

An active shooter situation is becoming a very real problem in the US, You hope you’ll never need to know what to do in this situation, but being prepared is…

Speeding on Site

Speeding on site. Why do so many people do it? Learn why it’s a common problem, why it’s so dangerous, and how kicking the habit will benefit you.

Management and Leadership – Learning Styles

An introduction the real theory behind how  learning styles work and how you can use that information to maximize your and your team’s learning.

Management and Leadership – Innovation and Culture

If you’re not doing something new, people – customers, staff – will get bored.  Learn the benefits and dangers, as well as the best ways to foster an innovation culture.

CBT and Mental Health – Introduction to Cognitive Behavioral Therapy

This introductory course provides you with an overview of Cognitive Behavioral Therapy.

CBT and Mental Health – Bipolar Disorder

Bipolar disorder is recognized as one of the most common mental health conditions, affecting approximately 1% of the global population.

Personal Development – Networking

One of the key ways of generating and nurturing business relationships is through networking

Personal Development – Habits

You’ve probably picked up and dropped hundreds of bad habits in your lifetime, some without even knowing it. You know what bad habits are, find out how to eliminate them.

Food Safety – Cross Contamination

Mixing foods accidentally can do more than just ruin your dinner, cross contamination can pose serious health risks.

Dealing with Extremism and Terrorism Awareness

The knowledge is the first step towards dealing with extremism and terrorism in the workplace. Putting it in practice is the second. This is important everywhere.

Food Safety and Hygiene for Retail, Level 2

All food handlers, have a duty to comply with the provisions of Regulation of the European Parliament on the Hygiene of Foodstuffs, as well as other regulatory agencies.

Ransomware

Ransomware is malicious software that holds your personal files hostage, makes them unreadable, and demands a payment to release them.

De-stressing your Inner and Outer World

We forget that it can cause serious health effects, reduce productivity, and of course, cripple our mental health.

Understanding Emotion

How often do you hide your true emotions to preserve a professional persona? Emotions shape an individual’s belief about the value of a job, a company, or a team.

Reducing Stress – Meditation and Visualization

  While stress is a necessary part of our lives, experiencing too much of it can lead to problems, it’s best to learn how to effectively deal with stress.

What Can be Done About Job Stress

When workers experience job stress, they and the company both suffer. Preventing job stress, and addressing it when it does happen, is an important part of organizational life.

Stress at Work

While some companies feel like it’s a reality that workers must simply learn to accept and deal with, there can be very real consequences when job stress goes unchecked.

Stress Management – Taking Care of Yourself

Taking care of yourself is important—you can’t be the best version of yourself if you aren’t healthy.

Managing Employee Stress

In the workplace, stress can either motivate an employee to rise to a challenge, or stifle an employee, causing a loss of productivity and, ultimately, revenue.

What is Stress?

Our ability to recognize, manage, and maximize our response to stress can turn an emotional or physical problem into a resource. But what is stress?

Handling Conflicts in Low-Value Relationships

Conflict is unavoidable. We will inevitably disagree with people, and sometimes those disagreements can become serious. However, not all conflict should be handled the same way.

Managing Conflict

Conflict will happen, whether it’s between you and an employee, or between two different employees. When conflict does arise, it’ll be up to you to manage it professionally.

Productive Conflict Resolution – An Introduction

By reframing how employees think about conflict and creating a new framework, much of that stress can be redirected into productivity.

Managing Conflict in the Workplace

There are different managerial decisions you can make to diffuse and work through conflict, and different styles of managing conflict.

Win-Win Negotiations for Conflict Resolution

The phrase “win-win” is used to describe the collaboration strategy in the conflict model.

Understanding Conflict in the Workplace

Perhaps the most important thing to realize is that managing conflict and engaging in effective negotiation are key to fostering a positive work environment.

Interview Communication

Whether you are interviewing for a job or interviewing someone else, it’s important to understand the proper way to conduct an interview.

Overcoming Barriers to Workplace Communication

There are many things people do to throw up barriers, whether they mean to or not, being able to listen properly without imposing obstacles is a discipline unto itself.

Proper Grammar – Adjectives

  Writing professionally means polishing your grammar. After all, the way you speak in casual conversation and the expectations for business writing are different.

Proper Grammar – Introduction to Verbs

What does it mean to be a professional? It means you have to think like one, act like one, and, of course, write like one.

The Business of Communication

No organization can function if its members do not communicate effectively and understand each other. Few businesses can grow without innovation and refinement.

Communication and Channels

There are advantages and disadvantages involved with different types of communication and how they flow between different levels of employees.

Lead by Listening

Listening is the one skill that most employees say is truly important for supervisors to have. With effective listening as your foundation, you can accomplish a lot as a leader.

Understanding Communication

Communication is the process of exchanging information between individuals. Ensuring that this information is correctly received is vital to organizations and businesses

Understanding Linear and Circular Communication Styles

We have all encountered people who annoy us when they speak. Often, these clashes in conversation are due to differing communication styles.

Advanced Spelling – Suffixes and Capitalization

Brushing up on these rules will help you become an expert in written communication in the workplace.

Communication Channels

What is the best way to communicate within an organization? Communication is an important part of organizational life, and helps companies function effectively.

Communication Barriers

Everyone knows communication is the  key to helping an organization succeed. But what happens when there are barriers to effective communication.

Exploring Latino Culture

It is important that you understand the norms of Latino culture and how to adhere to those norms.

Exploring Russian Culture

Since many people of Russian descent keep close ties with the traditions of their homeland, it’s helpful for others to understand a few things about Russian culture.

Managing Team Development

For a team to function well, the members must develop personal relationships with each other, and as we all know, relationships do not happen overnight.

Managing Teams

Teams can be complicated things with a lot of different moving parts. The most important thing to managing a team is to have set expectations for how the group will…

Why Teamwork Works

The most important thing to remember about teams is that they are made up of individual people. These people each have their needs and perspectives.

Increasing Team Effectiveness

A coherent work team can be invaluable to any business. However, when a team is ineffectively managed, it can interfere with productivity.

Team Autonomy and Degrees of Freedom

People work much more effectively when they have the freedom to make decisions about the work they doing.

Team Training, Compensation, and Recognition

Successful work teams are becoming a larger and larger part of contemporary business culture.

Work Team Characteristics

A manager must put together a team of ideal size, promote cohesiveness and positive norms, and manage conflict in order to allow the team to succeed to its ultimate potential

Work Teams – Types and Environments

  Teams can give a huge advantage to companies by providing a chance for collaboration, multiple perspectives, and increasing satisfaction and quality.

Team Design Characteristics

Working on a team can also be more enjoyable than working alone!

The Team and its Members

Teamwork is increasing in the world of business, so it’s important that students get experience with performing effectively in a team.

The Team and the Organization

Research shows that teams improve company and individual performance and can make a huge difference in the success or failure of a project.

Designing  Effective Teams

There are quite a few things to think about when putting a team into place for your product, task, or company.

Key Tools and Knowledge for Team Leading

There are many areas to consider when tasked with creating a team, beginning with the pros and cons of teamwork.

Group Dynamics

Robert Henderson discovered that by forming empowered teams of highly qualified employees, his factory could achieve more than ever before; the same can be true for any workplace.

Introduction to NLP

Neuro-Linguistic Programming (NLP), is pervasive in so many walks of life that even if you’re not familiar with it, you’ve probably come across it in some way.

Personal Development – Personal Branding

What do Richard Branson, Oprah Winfrey and Bill Gates have in common? Besides wallets that’d crush you if they fell on you. They all have a personal brand. Want one?

Personal Development – Self-Limiting Beliefs

Self-limiting beliefs are ideas we have about ourselves that hold us back, like we’re not capable enough to achieve our goals. Why do we have them?

Personal Development – Mentoring

Whether formal or informal, related to youth, education or the workplace, mentoring can have several positive effects for everyone, we aim to show you.

Management and Leadership – Inclusive Leadership

Wan to know how to get the most out of your team? Specifically, the ideas from their brains? Sounds like you need Inclusive Management.

Exploring Indian Culture

India is a vast sub-continent that includes the countries of Pakistan, Bangladesh, and Sri Lanka. In India alone, there are more than 1.3 billion people and more than 20 languages.

Dealing with Stressful People

  There are some things you can do to constructively avoid stressful situations and to handle stressful feelings when they arise.

Reducing Stress Through Time Management

  One of the things that cause a great deal of stress is not having enough time to do what we need to do.

Reducing Stress – Techniques to Relax

We respond to stress physically, emotionally, and mentally, and sometimes, by simply recognizing our stress and tension, we can help alleviate it.

Stress Management – Stress Awareness Comes First

  There are two kinds of stress people deal with: motivating stress that helps you get things done, and paralyzing stress that stands in the way of your productivity.

Identifying the Causes of Conflict

There are many potential root causes for conflict—basically, anything that leads to a disagreement could be a cause.

Thomas-Kilmann Conflict Model

The Thomas-Kilmann Conflict Model is a model that will bring you a tremendous amount of help as you learn to deal with conflict in a more productive and intentional way.

Handling Conflicts in High-Value Relationships

  Conflict management strategies will help you be more productive both in your work life and in your personal life.

Proper Grammar – Advanced Pronouns

The deeper you get into grammar, the more rules you find. You may know some rules instinctively, but many of them are unfamiliar.

Proper Grammar – Conjunctions

Conjunctions serve a purpose, but do you have a clear understand of what it is or how it is used properly?

Spelling – Applying the Office Dictionary

It is important to learn about the information found in dictionaries and the rules for some common forms of pluralization.  These simple rules will make your writing concise and professional.

Subject and Verb Relationships

The subject of a sentence is the person, place, or thing that is the main focus of the sentence. In order to ensure subject-verb agreement, you must be able to…

Using Clauses and Sentences

Sometimes a subject can be more than one word or even an entire clause. How do you know for sure?

Decoding Indirect and Direct Messages

The point of our communication is to get people to do their work and do it well. Being too direct can upset or hurt self-esteem, causing employee work to suffer.

Workplace Communication – Presentations and Nonverbal Communication

Business presentations can make or break your plans, as well as draw in or repel your audience.

Common Word Usage Errors

  There are many errors that people make every day; the more you know these errors, the better your formal style will be.

Everyday Word Usage Blunders

  Without knowing it, the cadence of our speech and patterns that we use may be incorrect.  Learn to avoid these common errors.

Office Spelling – Confusing Homonyms, Compounds and Negative Formations

  Learn to unravel the complexities and improve your writing.

Proper Grammar – Advanced Verbs

As you become familiar with the use of adverbs, your writing and your speech will be more impressive and effective.

Protecting Yourself – Stinging Insects

While most stings cause only mild discomfort, some may result in severe allergic reactions that require immediate medical care and for some, can be fatal.

Protecting Yourself Poisonous Plants

If you work or spend time outdoors is at risk for exposure to poisonous plants. It’s important that you know how to protect yourself and what to do if exposed.

Protecting Yourself from Ticks and Mosquitoes

Ticks and mosquitoes can carry very serious, life-threatening diseases.

What Makes a Great Place to Work

Most people report that they are happiest with their work when they are challenged, respected, treated fairly, and appreciated.

Providing Voluntary Benefits – Medical Insurance and 401(k)s

Voluntary benefits can be a tremendous motivator retention tool.

Disabilities – Opening Doors to All Candidates

Widening the pool of potential talent and ensure that they do not miss out when the best candidate.

Performance Appraisals

Knowing the best ways to provide feedback is a tremendous asset for you and your employees.

Retaining Your Best People

The more you retain your employees, the more efficient and successful your organization becomes.

Employee Personality and Fit

The candidate you are talking to seems nice, but how do you know who is the right person for the job?

Communication and Ethics

In order to maintain ethical communication, businesses must be able to properly manage crisis situations and communicate with people from different cultures and experiences.

Teams and Ethics

There are several ways that working as part of a team can affect people’s perceptions of their jobs and managers.

Onboarding Tools

The onboarding process is so important because it sets the tone for an employee’s tenure with an organization.

Onboarding – Transmitting Culture

Culture is the set of key values, beliefs, and attitudes that are shared among an organization’s members.

Hiring Employees

Hiring new employees is a very complicated process; you should have each step planned out and leave little room for error.

Hiring for a Diverse Workforce

There are legal mandates for diversity and unbiased practices, but there are also social pressures to ensure diverse workforces.

Exploring the Need for Labor Unions in the U.S.

When there is conflict, employees may feel the need to form a union, or a formal body responsible for negotiating terms with management.

Multiculturalism and the Law in the U.S.

However, workplace discrimination is an ongoing problem that some people experience.

Stress, Emotions, and Ethics

Emotions not only play a valuable part in our work, but also in our personal lives.

What are Emotions?

Financial analysts measure the value of a company in terms of profits and stock. For employees, however, the value of a job is also emotional.

Introduction to Pronouns

In your written correspondence, you should pay very close attention to the mechanics of your writing, not only to satisfy your boss, but also to help promote your own career.

Handling Conflict and Negotiation Ethically

Sometimes a course of action is legal, but is questionable in terms of ethics.

Basic Uses of the Comma

There are standards and formalities in punctuation that you must fully grasp, not only to satisfy your employer, but also to help promote your own career.

Proper Grammar – Articles, Determiners, Quantifiers, and Interjections

Focusing on these different parts of grammar will help you write and speak proper English.

Proper Grammar – Prepositions

This will both help you communicate more clearly and also appear more professional in business settings.

The Period, Question Mark, and Exclamation Point

Punctuation makes a text clear. It tells us when to pause, indicates questions, links ideas, and adds expression.

Transitions, Repetition, Parallelism and Avoiding Redundancies and Clichés

It’s essential to create respectable writing, upholding the reputation of both you and your organization.

Proper Grammar – Nouns

Reviewing the different parts of speech will help you write and speak proper English, improving your ability to communicate professionally.

Using Predicates, Objects, Complements and Modifiers

When you write, are you able to identity what the predicate is? Can you explain the difference between the direct and indirect object?

Advanced Uses of the Comma

Commas may seem like a small part of your job, yet their absence or presence in your writing can result in different interpretations of a sentence.

Italics, the Apostrophe, Dash and Ellipses

There are many aspects of writing and grammar that are easy to forget or often times overlooked.

Modifiers and Sentence Structure Varieties

Writing, even business writing, is an art. Sharpening these skills can help you produce clearer, more convincing writing that can benefit you professionally.

Pronoun Problems

People frequently misuse parts of speech, particularly pronouns, which are often confused with each other. You should make an effort not to misuse pronouns in your professional writing.

Proper Grammar – Introduction to Adverbs

Many people don’t remember studying English grammar in school. For those that do, remembering all the rules can be difficult.

Semicolon, Colon, and Quotation Marks

The sole purpose of punctuation is to make the text clear, but many are confused about when to use a Semicolon, Colon, and Quotation Marks.

Typical Word Usage Problems

Some of these errors may not matter for colloquial use but are incorrect for formal speech and writing, which is the only kind you should use in business.

Using and Identifying Phrases

Other people will see and judge your writing; if they find mistakes, then you will be less credible in their eyes.

Good Communication

Miscommunication, which when we fail to communicate clearly, can cause very serious consequences.

Correct Word Usage

Many writers frequently misuse or misspell words, which eliminates the effectiveness of your writing.

Parentheses, Brackets, the Hyphen, and the Slash

The sole purpose of punctuation is to make the text clear, but many are confused about when to use Parentheses, Brackets, the Hyphen, and the Slash.

Proper Grammar – Advanced Adverbs

The use or misuse of adverbs can change the meaning of your writing and undermine your authority.

Introducing Human Resource Management

A human resource representative’s job is to care about ensuring an organization has a staff capable of performing daily operations without undue strain.

Current Labor Challenges and Labor Laws in the U.S.

The labor movement in America is currently experiencing several major challenges. Union membership has significantly decreased, employers are focusing more on maintaining employees of nonunion status.

Human Resources Global Strategies in the U.S.

In a world in which international business is increasingly the norm, it is important that your organization can function on a global scale.

Introduction to Labor Unions in the U.S.

Throughout the history of the industrialized world, there has been the threat, and sometimes practice, of exploitation and unfair labor practices.

A Safe Workplace – OSHA and Right-to-Know Laws in the U.S.

Workplace safety must be a primary consideration for any organization. Statistics reports nearly three million workplace injuries can occur in a year.

Unionization and Corporate Resistance in the U.S.

Sometimes, employees who feel disgruntled may decide to unionize at a business that has traditionally been nonunion. This can cause a great deal of difficulty for both employees and employers.

Health Hazards at Work – Cumulative Trauma and Exposures

When employees suffer injuries or illnesses due to factors from the workplace, a company loses money.

Completing and Conducting Employee Performance Appraisals

Managers must give their employees feedback through a  performance evaluation system. This is an important part of management; feedback helps employees understand their strengths and weaknesses.

Employee Separation, Rightsizing and Layoffs

Letting an employee go is one of the less pleasant tasks facing managers. However, there are times that it must be done, and there are right ways to do it.

Managing Employee Performance – A Look at Influences and Discipline

Sometimes, employees just aren’t performing the way you want them to. This may simply be because they don’t have the skills, or knowledge required to succeed.

Onboarding – Orientations

Starting a new job can be a daunting prospect, you have so much to learn, and you are probably uncertain about exactly what you will have to do.

What is New Employee Onboarding?

The first day of a new job can be quite overwhelming. An organization that plans a fulsome onboarding process will help new employees’ integration be painless and fruitful.

Onboarding – Best Practices

When you have a new job, you have so much to learn, and you’re probably uncertain about exactly what you will have to do.

Onboarding – The Power of Day One

Starting a new job can be a very difficult experience. It is important that any business or organization helps their new employees feel positive and welcome from the first day.

Implementing Retention Strategies

How do you get good employees to stay? There are any number of reasons that motivate employees to stay with a company. It’s important to understand those reasons.

Practicing Advanced Retention Strategies

Managers have a profound effect on whether or not employees want to continuing working for the company. Incompetent managers, bullying managers, or poor communication skills can seriously damage employee morale,…

Selecting New Employees – Criteria Development and Resume Review

Knowing the kind of person you want to hire, and knowing how to use résumés to determine qualified candidates will be a valuable tool.

Selecting New Employees – Testing

Resumes and interviews are not the only ways to select people for a job. Many organizations test their candidate’s’ aptitudes, personality, or other skills to ensure a good fit.

Selecting New Employees – Types of Interviews and Interview Questions

After candidates make it through the initial screening, it is very important to conduct good interviews so that you can efficiently select the right candidate.

Expatriate Selection, Cultural Training and Other Considerations in the U.S.

There are important considerations specific to international assignment when you are selecting the employee and there is specific training you should provide.

Understanding Performance Appraisal Methods – Part One

There are numerous methods for appraising performance; which one is right for your company depends on your industry and role.

Understanding Performance Appraisal Methods – Part Two

The type of system you decide to use may vary greatly depending on your organization and the nature of work performed by employees.

Understanding Performance Appraisal Methods – Part Three

It is very important that employees are appraised and evaluated on a regular basis, it allows the employees to know how they can improve the quality of their work.

Introduction to Managing Employee Performance

New employees require a lot of investment of both time and money. The costs to select, hire, and train new employees can be staggering.

Costs and Causes of Employee Turnover

The rate of turnover at a company can be a clue to how well employees are treated, and overall employee satisfaction.

Beginning Development for Training Programs

The process of developing a training program can seem daunting—there are many steps. Developing a framework can help make the task more manageable and keep you organized.

Completing the Framework for Developing Training Programs

Creating a training program is an involved process that requires much planning and gathering of information.

Dealing With Performance Issues

Dealing with employees who are underperforming in their jobs is perhaps the most difficult jobs you’ll undertake, but it is a necessary one.

Types of Training for Employees

What types of training are important for employees, both new and established? Depending on the field you are in, there will be specific types of employee training.

Understanding and Investigating Performance Issues

One of the duties of a manager or HR representative is to address employee performance issues. It’s important to know your company’s policies and procedures, which address job performance.

Types of Communication Styles in an Organization

What kind of communicator are you? The way you communicate with others can make the difference between success and failure in your career, so this topic deserves some attention.

Determining International Employee Compensation in the U.S.

How do you determine compensation for international employees? There are many variables, including cultural concerns, legal mandates and more.

Developing Employees

Have you ever started your first day at a new job feeling upbeat and optimistic and at the end of the day thought you’ve taken the wrong job?

Employee Compensation and Benefits

Most employees, even those who love their jobs, ultimately show up and perform their work to earn a paycheck. But a paycheck isn’t the only part of employee compensation.

International Law for Expatriates in the U.S.

When thinking about helping expatriate employees begin a new overseas assignment, HRM has a lot to think about. There are many legal policies and other concerns facing an expatriate.

Providing Voluntary Benefits – Incentive Pay and Paid Time Off

How are good employees rewarded? There are many different types of compensation and benefits that help a company stay relevant and competitive to employees.

Pay Types and Considerations

There are many variables that go into the decisions HRM must make with organizational leadership to determine how employees are paid.

Employee Retention Strategies – Pay for Performance and Work-Life Balance

Employee retention refers to an organization’s goal that competent, hardworking employees remain in their roles with the organization.

Employee Rights – Job Protection Rights in the U.S.

Employees have quite a few legal rights to job protection, which HR professionals must understand and practice to avoid lawsuits and employee conflict.

Recruitment Strategies, Part Two

There are many different recruitment sources; some reliant on the most current technology, and some from more traditional channels.

Recruitment – Job Analysis and Job Descriptions

A job analysis is a formal write-up that explicitly determines the “what and how” of a job. This allows you to determine how employee’s performance will be assessed.

Windows 7 Intermediate

Windows is pretty user-friendly, so no doubt you’re happy plinking around in it. But do you ever wonder if there’s more you could be doing?

Windows 7 Basic

Windows 7 is an operating system for your computer. Maybe you’ve been on Vista or you’re into your Macs. This course will break you into to Windows 7.

Office 2016 Basic

If your organisation has recently updated its Office software, you want to learn about Office 2016. There are a few key differences between this and previous versions of Office.

Office 2016 Intermediate

Most everyone can get by using Office 2016. Office is all up in so many businesses, it’s really worth knowing about.

Office 2016 Advanced

If you want to be the best you can be at Office 2016, it’s best not to go it alone. You need help. You need tutoring. You need this course.

Excel 2016 Basic

You’ll never excel at work without knowing Excel.  Millions use Excel for work because it’s a great data entry, calculation and representation tool.

Excel 2016 Intermediate

Excel’s a really useful tool for almost every profession. Ergo, the better you are at Excel, the better you can be at your job.

Excel 2016 Advanced

Mastering Excel can take you from employee to star employee! If you can use it to its fullest, it will put you at an advantage.

Outlook 2016 Basic

Millions use Outlook 2016 for work, so it’s important to unserstand. Getting emails wrong can be pretty disastrous. So it’s best to understand Outlook 2016 before you start using it.

Outlook 2016 Intermediate

Whether that’s showing you entirely new functions, or just making the things you can already do more efficient.

Skype for Business 2016

Skype is a multi-functioning audio and video calling service, connecting you to people all around the world. Great for keeping in touch with family and friends everywhere.

Word 2016 Basic

Microsoft Word is a word processing software.  This course will start at the very basics. We’ll introduce you properly. We’ll show you how to create, save and share documents.

Word 2016 Intermediate

Word has been around a while. Word is the absolute universal standard software for writing and sharing documents. If you need to write, edit, and send anything, it’s a vital…

Word 2016 Advanced

You’re already writing and sharing documents, but, do you know the more advanced functionality? Do you know the deeper bits of Word 2016? Have you discovered the deep depths?

PowerPoint 2016 Basic

What is a ‘PowerPoint’? Wow. What can we say? It’s so universally recognised and spoken that it’s become a word in its own right to mean a digital presentation. This…

PowerPoint 2016 Intermediate

PowerPoint 2016. You’ve got the basics down, you can piece together a straightforward presentation, but there’s still things to learn.

PowerPoint 2016 Advanced

Your presentations will not only have your peers and colleagues engaged, it’ll darn well inspire them. This training isn’t an intro, it’s a journey to advanced PowerPoint.

OneNote 2016 Basic

OneNote 2016 is the notetaking software your life has been missing. Picture your thoughts all in one place, with as many notebooks as you want.

OneNote 2016 Intermediate

Disorganised notes can be incredibly stressful. OneNote 2016 is the answer – keep all of your notes in one organised, tidy place.

Visio 2016 Basic

Does your professional life involve diagrams, floorplans, or flow charts?  This software speaks the language of plans and charts. It lives and breathes plans and charts.

Visio 2016 Intermediate

Time to make your diagrams, charts, and plans even better. We can delve more into things like templates and stencils, and get much more creative.

IT Security for the Remote Worker and Business Traveller

This course is going to look at the risks, the consequences of breaches, and some solutions.

Tackling Hate Crime

Hate can’t be tolerated. Neither can crimes. That’s why they’re crimes. So hate crimes are bad twice. They’re double bad.

Maximizing Productivity – Accommodations for Employees with Psychiatric Disabilities in the U.S.

Psychiatric disabilities are not uncommon, but they can be more difficult to recognize.

Office 365 Basic

A lot of our course titles have the year of the software after them, but don’t worry: this isn’t a program from 365 AD. This is year to help you…

Word 2003-2010 Upgrade

You know Microsoft Word 2003. Now you’re dealing with Word 2010 and it’s a bit different. This course will walk you through those differences and help you master the software.

Excel 2003-2010 Upgrade

This course covers the key differences between the Excel 2003 platform you’re familiar with and Excel 2010. It’ll help make your transition easier.

PowerPoint 2003-2010 Upgrade

You know the PowerPoint of 2003. But PowerPoint 2010 is a whole new ball game. Whether you need to update your knowledge for your own personal sanity or need to…

Outlook 2003-2010 Upgrade

A lot can change in seven years. So whether you need to refresh your aging Microsoft Outlook skills or simply need to be brought up to speed with the later…

Visio 2010 Basic

This course will introduce you to the world of Visio and you’ll wonder why you weren’t using it before.

Visio 2010 Intermediate

Let’s take your basic understanding of Visio 2010 a step further and delve into the beautiful world of templates stencils and diagrams. We’ll step up your knowledge to help you…

PowerPoint 2010 Basic

You need PowerPoint, the undisputed leader of the presentation world. This course is going to introduce you to the world of slick, easy presentation making.

PowerPoint 2010 Intermediate

We’ll show you how to advance your presentation building skills in PowerPoint 2010. We’ll check out different themes, transitions and animations to make your work more creative and engaging.

Outlook 2010 Basic

This course will introduce you to Microsoft Outlook 2010. You’ll walk away with a much more positive Outlook. Ok, sorry for that. But you will get an understanding of the…

Outlook 2010 Intermediate

Let’s talk about your contacts, your calendars, and your tasks. There’s much more to Outlook 2010 than you know. Join us for a tour of Outlook’s deeper functionality.

Excel 2010 Advanced

If you fancy being an Excel expert, you’re in the right place. We’ll introduce you to some seriously advanced stuff in this course.

Excel 2010 Intermediate

This course is designed to show you a little more than you already know about Excel. You’ll be able to spice up your basic Excel documents and have a clearer…

Word 2010 Advanced

This advanced course will make you a seasoned expert in that pioneer of a program we call Microsoft Word. You can thank us when you’re producing seriously slick documents with…

Word 2010 Intermediate

This course will develop your Microsoft Word skills and equip you with the know-how you need to get that little bit extra to boost your productivity.

Word 2010 Basic

This course is a friendly introduction to the world of Microsoft Word. We’ll get you off on the right foot; you’ll be well versed with the Word document basics by…

PowerPoint 2007 Intermediate

To make great presentations, you need a good understanding of how to actually use PowerPoint. This course will teach you the tips and tricks to get the most out of…

PowerPoint 2007 Basic

Got a presentation to do? Powerpoint. This course will show you the ropes so you can stay up to speed.

Outlook 2007 Intermediate

Everyone’s had an email snafu at one point. Beyond basic mix-ups, there are other things you can be doing to make your email system a better place. This course will…

Outlook 2007 Basic

Learn the basics of Microsoft Outlook 2007 so you can send those critical business emails. You need to be able to send files, ask questions, and get information, and sometimes…

Excel 2007 Advanced

Excel’s one of those things you think you know well, but in reality you probably need help with a few tasks here and there. This course is here to help you get more out of Excel.

Word 2007 Advanced

If you’re comfortable using Word, but think, ‘hey, maybe I could be a bit more efficient here’, this course is for you. It’ll look at some of the stuff you…

Word 2007 Intermediate

This course looks at some tips and tricks that build on your basic knowledge of Word, beyond just type-a type-a type-a.

Word 2007 Basic

This course is going to outline the basics of Microsoft Word 2007, to help you get the most out of it while you’re knocking together your modern-day equivalent of hieroglyphics.

Maximizing the Benefits of Your Organization’s Structure

How you structure your business has a strong influence over your success.

Creating and Maintaining the Culture of Your Organization

It’s important that you understand your organizational culture and help promote it among your team.

Motivation – Need-based Theories

Understanding the elements of a satisfied workforce will greatly benefit your business.

Identifying the Culture of Your Organization

Although culture may not be immediately observable, identifying a set of values to describe an the culture helps us measure and manage culture more effectively.

Understanding Successful Negotiation

While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this…

Leading Team Meetings

Do you know how to facilitate team meetings without coming across as bossy or demanding? Successful managers know how to inspire groups to reach a consensus by acting as an…

Working within the General and Specific Environment

How do you manage your general and specific environment within an company? By learning about the environments that must be considered, you will better understand your own work climate and…

Top 10 Mistakes of Managers

As you navigate your role as manager, you will naturally make some mistakes. These are the 10 most common mistakes that derail managers from success.

The Theory of Reinforcement

How do different types of reinforcement and reinforcement schedules help managers get the performance they desire from their employees?

Performance – Systems View

By setting clear expectations and creating a process for performance management, you can coach for improvement and develop your employees to their potential.

Marketing the Culture of Your Organization

Culture plays an important role in an organization; people come to understand the culture through the company’s mission statement, rituals, rules and policies, organizational layout, and stories.

Strategic Planning at its Best

It helps managers and employees know specifically what they need to do in order to help the business grow. It is a way to improve your business actively and creatively.

Making a Plan that Works

Making plans is a necessary part of being a manager. However, if you make the wrong plans, or make them in the wrong way, then you can actually harm your…

Transitioning to Management – The First Year

When you understand the transition to management, you can be better prepared to ensure that you are capable of performing above your expectations.

The External Environment

Whether or not your company makes changes slowly or quickly, to stay successful and relevant businesses must be able to respond to the ever-evolving external elements that impact the way…

Performance – Coaching Conversations

Managers tend to fear coaching conversations, worried that the conversation will turn highly personal and ugly. Although providing negative feedback is unavoidable, there are ways to make the conversation smoother…

Goal Theory

As a manager, you should be able to use the goals you set for your team to create a sense of tension that pushes and motivates them to succeed.

Extrinsic and Intrinsic Rewards

In the world of business, you get something when you give something.

Evolution of Management

The past informs the future. Knowing where practices, ideas and philosophies come from is an important part of understanding your role as manager.

The U.S. Legal Environment in Human Resources

Over the last century, the U.S. has instituted a series of legal protections for its labor force. Failing to follow these laws diligently can result in very serious consequences, including…

Nonverbal Communication and Listening

If you understand the different ways ideas are communicated, you will be much better prepared to speak and listen to your partners, customers, employees, and bosses.

Developing a Compensation Package

Before you determine your business’s compensation structure, you should learn the foundations of compensation.

Communication Styles and Emotional Intelligence

Everyone can improve their communication skills. There are a few basic principles that can make you both a better speaker and listener.

Providing Government-Mandated Benefits

Although many employee benefits are offered on a voluntary basis, some benefits are required by law. There are set standards for these benefits and for how they are administered. It…

Administration of a Collective Bargaining Agreement

When your business operates under a collective bargaining agreement, it means that its employees are unionized and have negotiated a contract acceptable to both employees and management.

Working with Unions and Bargaining Breakdowns

Unionizing, bargaining, and striking are considered to be among employees’ basic rights. It’s ideal when the bargaining process is smooth and productive; however, this does not always happen.

Selecting New Employees – Selection Methods

Selecting new employees can be a lengthy and costly process. It’s important to get through the process as effectively and efficiently as possible. Using the right selection method is a…

Abrasive Wheels

Learn the different types of abrasive wheels and their characteristics.

Understanding Motivation

The basic definition of being a manager is getting work done through the efforts of other people. In order for people to be productive, they need ability, resources and motivation…

Rational Decision-Making

We all know that making decisions is a basic function of being alive. The same, of course, is true at work; we make decisions every day about how to perform…

Employee Motivation – Job Dimensions

A relatively new model of motivation has become extremely influential; the job characteristics model, proposed by Hackman and Oldham, describes five core job dimensions.

Minimizing Gossip and Rumor

Engaging in speculation is a normal and healthy part of being in a group; it’s how people express and satisfy their curiosity.

Maintaining Organizational Culture

Organizational culture is an important element to success in business. It is not enough to instruct your new employees in this culture; it must be maintained through a structured process.

Changing the Culture of Your Organization

Culture is buried deeply within an organization’s operations and values. It can be very resistant to change, and often organizations don’t realize that change is necessary.

Tools and Knowledge for Successful Plans

As a manager, you are heavily involved in the planning process. It is important that you understand how plans should be made to help your organization attain its goals for…

Operational Plans – The Single Use Plan

Operational plans are what we do on a real, day-to-day basis to successfully produce and deliver a product or a service.

Operational Plans – Budgeting

Budgeting helps smaller teams and units within a company plan the use of their resources in order to help meet larger company goals.

Implementing the Strategic Plan

A strategic plan is the broadest level of a company’s planning. It provides a high-level view of the steps a company will take to achieve its long-term organizational goals.

Human Resources – The Cornerstone of Successful Organizations

As a manager, you are vital to your company’s success because you manage your company’s most valuable asset — its people.

Tips for Conducting a Performance Evaluation

Being evaluated is a necessary part of professional development; if you don’t know how well you perform your job, it’s difficult to improve and grow.

Performance – Goal Setting

Part of your job as manager is to ensure your employees are providing you with, at the very least, adequate job performance.

Expectancy Theory

If your employees do not want to do their jobs, they will not perform as well; that’s human nature.

Demystifying Management

Management is the art of making people and processes work together to achieve a desired outcome.

Creating and Maintaining a Successful Organizational Culture

The organizational culture affects procedures and operations—sometimes through conscious effort and sometimes through unconscious absorption.

The Disciplinary and Grievances Process

Disciplinary meetings and accepting employee grievances are highly volatile moments in any manager’s experience.

Choosing an Interview Format and Considering Legal Issues

How you conduct the process of hiring, will depend partly on your style and experience, and partly on the needs of the position.

Business Writing Tips – Edit, Rewrite and Say It Right

Communication is a major part of any manager’s job. It is critical to communicate clearly and effectively.

Become An Effective Leader, Part One

As a leader, you will have to fulfill many roles: You will serve as a role model for the people who work for you, coordinate their work, resolve their conflicts,…

Become An Effective Leader, Part Two

Successful leaders don’t achieve success through chance. They understand the nature of leadership and have developed techniques for managing their teams effectively.

Barriers to Communication Success, Part One

If you understand communication barriers, you will be better equipped to avoid them and to deal with them when they arise.

Barriers to Communication Success, Part Two

Successful communication is vital to any effective manager.

Business Advantages of an Environmental Management System

Limiting consumption and streamlining resource efficiency can seriously impact your business’s bottom line, and it can help your business meet regulatory standards. It is fast becoming an integral part of…

Motivation and Job Performance

At its base, the role of any manager is to make sure that his or her employees are performing well at their jobs.

Management Skills – What Does it Take?

There are four basic skills that companies look for in their managers: technical skills, human skills, conceptual skills, and motivational skills.

Changing Organizational Culture

Organizational culture is a valuable thing. Companies with a strong culture tend to be much more successful than those without it.

Operational Plans – The Standing Plan

Behind every successful business is a series of carefully crafted plans.

Work Teams – Some Basic Guidelines

Many major businesses have transitioned to a team-based model because it increases both productivity and employee morale.

Matching Applicants with Job Specifications and Conducting Interviews

As a manager, you may be asked to participate in or oversee the hiring process for an open position on your team. There are very many styles of interviewer and…

The Four Levels of Management

From the top level executives down to first line managers, the varying levels of management must work together to ensure organizational success.

Organizational Strategy

There are several key questions that aid leaders in developing an organizational strategy that aligns with business goals and objectives.

Types of Organizational Plans

Any time you see an employee handbook, a corporate project, or even the posting of a new company rule, you are looking at a type of organizational plan.

Job Rotation, Motivation and Morale

Motivation and morale, though closely related, are not the same. Yet both are important because of the impact they have on your business and your employees.

Performance – A Manager’s Responsibility

This course focuses on the responsibilities of a manager, specifically around performance.

Employee Motivation and Ethics

Although a large number of companies successfully use goal setting and rewarding employees based on goal accomplishment, there can be unintended consequences to using goals.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) will replace the existing data protection framework under the EU Data Protection Directive. You need to be aware how it affects you and your…

Wire and Cable Management

Not only are your mass of cables annoying for everyone around you, they’re pretty dangerous. Poor wire management in the workspace is actually a massive hazard.

Making Effective Decisions

If a manager can’t make effective decisions for an organization, the manager can’t lead.

Introduction to Discipline

In every workplace, there are policies and procedures that must be followed.

Group Decision Making

Decisions of varying magnitude are made within organizations on a daily basis. Some of these decisions are made on an individual level, while others involve a larger group of people.

Leadership versus Management

Both leaders and managers play key roles in organizations. There is space for both, but it is important to understand that there is a distinct difference between leaders and managers.

Keys to Lively and Effective Meetings

Don’t make meetings that are a slow death of boredom and distraction.

Embedding Organizational Culture

An organizational culture can be deliberately and effectively embedded within a group’s operations. Through consistent delivery of the culture’s messages, a company can embed that culture in the minds and…

The Decision-Making Process, Part 2

A single decision can bolster or derail a career. Given the importance of decisions and the frequency with which they must be made, it’s important to know how to come…

Orientation – Where Do We Go From Here?

Have you ever been tossed into a job and left to sink or swim? If so, you know how important thorough orientation can be.

Maslow’s Theory of Motivation

Abraham Maslow produced one of the most well-known theories of motivation. Examining this theory of the five levels of human needs can help us understand more about how employees are…

Leading a Diverse Workforce, Part One

By understanding more about what diversity is and its benefits to your company, you will be able to foster a stronger, more diverse workforce.

Leading a Diverse Workforce, Part Two

How can supervisors and managers actively promote diversity within the workplace? Not only must leaders make a commitment to diversity, it is also necessary to improve cultural awareness.

Hire Team-Oriented Employees

Successful teamwork begins with hiring. It is vital to select applicants whose background, experience, and work habits are compatible with the tenets of teamwork.

Working with the Confused Employee

Delegation skills needs to be practiced and developed over time. When an employee isn’t meeting your expectation with a delegated task, it’s important to handle the situation delicately and directly….

Allergen Awareness

Allergens are in many foods and can have lethal effects on those with allergies. This course explores food preparation, production, handling and more to ensure workplace safety.

Compiling Employee Satisfaction Data

This course offers key research strategies for compiling employee satisfaction data. These strategies are essential elements in creating an employee retention plan.

Working at Height

What you need to think about and do when working at height. 10 Minutes

Working Alone

This toolbox talk will cover what you need to think about and do when working alone.

Step Ladder Safety

Contrary to popular belief, stepladders are not banned under health and safety law. In fact, they can be a sensible and practical option for low-risk, short-duration tasks.

Sharps Injuries

An injury resulting from a sharp object such as a needle or blade can have lifelong or fatal effects. This toolbox talk covers the potential dangers of sharps injuries, and…

Safe Working with Lift Trucks

Lift trucks are serious machines. If not used properly, they can be very dangerous, resulting in injury or death. This course covers advice to help you and those you work…

RIDDOR

This course will help you understand RIDDOR, the law that requires employers and others in control of work premises to report and keep records of specified dangerous occurrences.

Noise and Hearing Protection

This Toolbox Talks will instruct you on how to properly protect your hearing and deal with noise.

Legionnaire’s Disease

This toolbox talk covers the health risks associated with legionnaires’ disease and looks at how it can spread in your workplace.

Introduction to Fire Safety

Most fires are preventable. This toolbox talk covers general advice on how fires start and provides guidance on substances that cause fire and explosion.

Importance of Good Housekeeping

A clean environment is a safe one.

Head Protection

Your head is the most important part of your body, so it makes sense to protect it when at work. This course covers the importance of head protection in the…

Hand-Arm Vibration Syndrome

This course will help you understand what causes hand-arm vibration syndrome; how to reduce the risk and protect yourself; and what to do if you experience any tingling or numbness…

Fire Prevention

As an employee, you play an important role in identifying and minimising fire hazards. This toolbox talk will cover what you need to think about and do to prevent fires…

Fire Detection and Response

You never know where or when a fire will break out. But you can take steps to make sure you know what to do. This course covers what you need…

Fire Classification and Equipment

In the event of a fire, quick thinking and action can stop the fire getting out of control and save lives.

Falling Objects

It’s said Sir Isaac Newton discovered gravity when he was hit on the head by a falling apple. Unfortunately, in the workplace, the consequences of falling objects can be much…

Eye Protection

To anyone who thinks eye protection isn’t a crucial component of their tool kit – think again.

Dangers of Working at Night

Discover the dangers of working at night, and how you can make changes to reduce the risks.

Electrical Cord Safety

Defective or damaged electrical cords are a big danger, and kill people every year.

Construction Dust

Regularly breathing in construction dust over a long time can cause serious damage, so serious it can lead to death. This toolbox talk provides you with advice so you can…

Alcohol at Work

Work and alcohol don’t mix. This toolbox talk covers the effects of alcohol on your safety and others you work with.

Carbon Monoxide Poisoning

Will you wake up?

Confined Spaces

You need to take the dangers associated with working in confined spaces seriously; if you don’t, you could end up stuck in another one. Permanently.

Do Your Research

Before you pick up the phone or open a new e-mail to contact a sales prospect, you should already be an expert on the people or organisation you are trying…

Commitment and Consistency

This bite-sized module explains that if you can actually get products in buyer’s hands, even if there is no official commitment to buy them, your chances of sales increase.

Closing

Having an understanding of how to close the sale is one of the most vital parts of the sales process. If you can’t close the sale, you can’t make the…

Be Likeable

Being likable will help you to influence people at all levels, and this course will help you to discover how to do that.

Authority and Social Proof

People tend to obey authority figures – no matter the circumstances. Discover how to apply this information to the sales process.

Follow Up

How many interactions does it take to get the sale? Discover the importance of following up during the sale using this course.

How to Influence

Influencing a prospect to buy is a challenge. Which is why it’s worth understanding the psychological principles behind the influencing process.

Know Your USP’s

You need to identify benefits that differentiate your product or service from the competition. Discover the importance of unique selling points.

Leave Something Behind

It is a good idea to leave something behind with the buyer which will make the conversation memorable. Find out all about leaving something behind.

Objection Handling

A potential buyer might be reluctant to agree to a sale, but a good sales person will use the power of persuasion to influence the decision. Find out how to…

Qualify Your Lead

Salespeople sometimes spend too long talking to prospects where there’s little hope of the prospect buying. We’ll teach you the importance of qualifying your leads.

Sales Mastery (Full Course)

Being a sales master is about being yourself and utilising what you have to maximum effect. Use this course to discover more.

Scarcity

A great way to influence a sale is to convince people that they’re missing out if they don’t act quickly.

Taking Notes

The simple act of taking sales notes can significantly improve your sales success.

The Pitch

Pitching can be a very daunting experience, but as with so many aspects of sales, the key to success is preparation. Discover the importance of the pitch.

The Power of Silence

Silence is a very powerful tool in sales. Find out why.

Use Humour

Humour can help with making the sale. So here’s an idea – how about mixing some humour into your sales process? Use this course to find out how.

Prospecting With Ease

This course helps you minimize prospecting anxiety by keeping the prospecting process simple and systematic. Learn how to prepare for a prospecting call and more.

Effective Questioning

Take the guesswork out of sales just by asking thoughtful questions. Here, we’ll look at 12 question types that’ll help you gain a competitive advantage.

Listening Skills: Transform Your Customer Interactions

Listening may be the most underrated skill in selling. Learn five listening techniques that will enhance your ability to establish trust and openness.

How to Engage Customers in Telephone Conversations

Some estimates claim a person loses over 60 percent of their ability to communicate over the phone. Learn how to make the most of your phone selling.

How to Handle Sales Objections

Customer objections can be gold as they’re a sign your customer or prospect is willing to share their concerns with you. Learn what you can do to help them.

Features, Advantages and Benefits

Think, FAB! This course will teach you the importance of features, advantages and benefits in selling.

Strategies for Professional Presentations

Learn about the “Rule of Threes” and the number six. Also learn the importance of engaging your listeners.

Mastering the Art of Negotiation

You can have the best sales training and still have something lacking. Negotiation skills are your missing link to success.

Closing with Confidence in Sales

“The close” feels like the most natural part of the sales process. But the best sales people manage this process instead of just letting it happen.

Presenting Compelling Presentations

You’ve made it all the way to the time to present your proposal. You’ve prospected. You’ve qualified and done discovery. How do you make the most of your presentation?

Time Management: Tips for Success

In this course, we focus on how you can become more efficient with your time. The more opportunities you can manage at a time, the better your chances of success.

Bribery Act

This course is designed to assist companies with clear, practical advice on anti-bribery systems that constitute ‘adequate procedures’ for compliance with the Bribery Act.

Consumer Rights

The Consumer Rights Act that came into force in 2015 provides shoppers with additional protection. Learn about these changes.

Environmental Awareness

This course will help you understand your obligations in relation to environmental laws and maintain a sustainable and reputable business.

Equality and Diversity in the Workplace

In a work environment that honours individuality, human dignity and equality, people are empowered to do the best work of their lives.

Freedom of Information Act

Find out what the Freedom of Information Act is, and how it is applied in the workplace.

Harassment and Bullying at Work

Bullying and harassment of any kind cannot be tolerated in the workplace. Its effects can be very harmful.

Health and Wellbeing in the Workplace

Healthy and well-motivated employees can have an equally positive impact on the productivity and effectiveness of a business.

Mental Health at Work

Mental health problems at work are common. This course can help to explain how mental health can affect the working environment.

Modern Slavery

Slavery is closer than you think and is something still happening today. Find out all about modern slavery with this course.

PCI DSS

This course will help you understand the basics of the PCI security standards and how to put your knowledge into practice where you work.

Right to Work

If you are responsible for the recruitment and employment of individuals, then you must carry out a right to work check. This course will teach you all about right to…

Social Media Awareness

What is social media? And why is it important? This course will help you to answer these questions.

Understanding Cyber Security

Advances in technology bring huge opportunities and benefits, but also risks. This course can help to understand what to consider.

Whistleblowing

This course contains everything you need to know about blowing the whistle on workplace wrongdoing.

Cyber Security Risks and Social Media

This course discusses how social media affects you and your employer. See our recommendations to follow to protect yourself and your employer.

Information Security 101 (2018)

Learn about corporate security policies—why they exist and the important role you play in upholding them.

Workplace Security: What You Need to Know

Thanks to hackers, computer viruses and other threats, disclosing your organization’s sensitive information is just an unknowing click away.

Mobile and Portable Device Security (2018)

Learn best practices for using your mobile at work, as well as how to protect your device and the sensitive information held within it.

Cyber Security: How to Stay Safe Online (2018)

Learn various ways criminals access critical information so that you can better protect yourself, your clients and your organization from security breaches.

Privacy 101: Get to Know the Basics

It’s important, now more than ever, to learn about information privacy. The sophistication of technology complicates the once simple term of privacy.

Current Trends in Privacy

Changes in technology can create frustration and confusion; the same can be said about understanding privacy.

Privacy and Online Behavior: How to Protect Yourself

If it’s possible to compromise the account of someone like Mark Zuckerberg, whose Facebook account was compromised in 2016, what risk do the rest of us face?

Global Privacy Law Fundamentals

Understanding global privacy regulation helps us understand, and do a better job of, addressing the concerns of our customers and business partners.

Security and Privacy Controls

As technology continues to evolve, we need to accept that the scope of security and privacy challenges is intensifying.

Personal Social Media Use at the Workplace

Anything done on a company-owned computer is owned by the company; it can be monitored at any time, just as the company can monitor personal emails on the company account.

Using Social Media to Represent Your Employer

Sometimes, employees handle corporate social media accounts, or speak on behalf of the company online, even if this does not occur through an official corporate account.

Consequences of Careless Social Media Use in the Workplace

Employers must recognize the risks associated with social media use in the workplace and take steps to effectively manage them.

Facebook, LinkedIn and Twitter Policies for Every Employee

The biggest mistake people make on social media is letting their posts live forever.

HIPAA Privacy and Security 101

Learnthe basics of HIPAA privacy, security and breach notification laws, electronic health records (EHRs), and health information exchanges (HIEs).

Anti-Money Laundering

With a maximum jail sentence of 14 years, do you know all you should about money laundering? This course can help to make sure you do.

Project Design

Too often, project teams focus on solutions, before gaining a clear understanding of the business objectives. The project design stage is your opportunity to get this right.

Introduction to Project Management

Leading or taking a role in a project team is an excellent learning opportunity and can really help you improve your career profile.

Training and Business Readiness

It’s human nature to resist change and it’s down to the project manager to understand the reasons behind the resistance. This course can teach you how to get your organisation…

Support and Benefits Realisation

Benefit realization is about making sure you actually get the intended benefits originally planned for your project. The course shows you how to develop your own benefits realization plan.

Project Strategy and Business Case

This course looks at the importance of strategy and will show you how to make your own projects stand out from the crowd with a well prepared business case.

Project Preparation

Failure to prepare is preparing to fail, and a lack of plan can land your project in all sorts of problems. Learn how to prepare your project using this course.

Close Your Project Successfully

When you get to the end of a project it can be tempting to overlook a critical final task of the project manager – conducting project close. This course can…

Alcohol and Drugs at Work

Drug and alcohol misuse has serious implications for employees’ health, safety and performance in the workplace.

Project Development and Testing

This course covers why testing and development is important during a project.

Asking Questions

You cannot sell without gathering information and it’s tough to gather information without asking questions. This course will show you how to use questions during the sale.

Workplace Vehicle Safety

This course was designed to help anyone involved in workplace transport to reduce the chances of accidents happening.

Be a Retail Hero

In this course you will learn the service and selling skills to treat every customer like a Hollywood A-lister and deliver the WOW factor.

Connect with a Customer

In this module you will learn how to make that special connection between you and the customer and provide an elevated customer experience.

Fitting Room Advice

In this module you will learn how to deal with customers and their personal needs in the fitting room environment.

Meet and Greet

In this module you will learn how meet and greet like a pro.

Service at the Till

In this module you will learn how to provide the best possible service at the till.

Be Assertive the Right Way

This course will provide you with the knowledge, skills and confidence to become more assertive, no matter how self-assured you already are.

Coaching Skills

Effective coaching is about helping all people reach their full potential, and for the manager as a coach, this means working with people to improve their performance at work.  

Effective Communication

This course will provide you with the necessary knowledge, skills and confidence to be an effective communicator.

Conflict Management

Learn more about managing, controlling and harnessing conflicts by taking this conflict management course.

Creative Problem Solving

Break free from conventional thinking to find innovative solutions to challenges using our Creative Problem Solving course!

Decision-making Excellence

No matter what position you hold, from boardroom to mailroom, you make decisions every day that can have a big impact on business. This course can help.

Developing Resilience

Learn how to challenge your thinking. See what is really happening, not what you think is happening. This is key to becoming more resilient.

Emotional Intelligence

Research shows that emotional intelligence is perhaps the most important factor in academic success, job performance and life success.

Managing Stress

Many of us experience stress in life, whether this is in the short term from one-off projects, or long-term stress from a high-pressure career.

Negotiation and Influencing People

Life is one big, ongoing negotiation. From salaries to everyday conversations about workload and responsibilities, this course will give you the confidence to negotiate well.

Presenting with Power

The ability to give an effective presentation in the workplace is a crucial skill for every employee. This course will give you the skills and techniques to present with power.

Productivity and Time Management

It seems that there is never enough time in the day. By the end of this course you will have the knowledge, skills and confidence to be an effective manager…

Team Working Excellence

Every single job involves working in a team in some form or another. This course will help you to build your ability to work in a team.

Customer Marketing

Marketers who ignore post-funnel marketing opportunities are losing opportunities to differentiate their business and brand, while uncovering opportunities for revenue.

Multi-Channel Marketing: Coordination, Cohesion and Results

When channel strategy works well, every touch point strengthens brand engagement and perception. How do you bring it all together?

Email Marketing

Email marketing is here to stay. It can be an incredibly effective channel, yet many marketers are still missing out on its full potential.

Social Media Marketing

If you don’t have a strategy for making smart investments in social media channels, you are missing out on marketing opportunity.

Find Your Brand Voice With Killer Content Marketing

Content is the blood that flows through the modern marketers’ veins. Measuring the impact of your content strategy is tougher still.

A Tactical Guide to SEO and PPC

How do you ensure you’re driving traffic that results in conversions? How can you amplify your SEO efforts? How do you know you’re making the most of your PPC spend?

Benefits of Events that Drive ROI

If you can master modern events—and track ROI—you’ll be a step ahead of the game and will uncover new opportunities to directly drive revenue.

Essential KPIs for the Modern Marketer

Capturing and analyzing your Marketing KPIs will give you an overview of your efforts and allow you find areas of improvement.

The Inbound Marketer’s Playbook

Finding success with inbound marketing requires a shift in the way you communicate, how you prioritize your resources, and budget and measure success.

Marketing Strategy that Drives Effectiveness

Learn how to think strategically to develop, measure, and promote a marketing plan that helps you bridge the gap between activities and results.

Unconscious Bias

We want to take you on a kind of unconscious bias journey. We really hope you enjoy discovering how your brain works.

The Mindful Leader

If you want to refresh your focus, and become a better leader, you need to develop mindfulness. If you want help to develop mindedness, this course is for you.

SMART Objectives

In this course, we explore the meaning behind the SMART acronym, and show you how to write objectives that inspire and motivate.

Managing Virtual Teams

There has been an 80% increase in telecommuting staff over the last few years. Find out how to stick with the trend and avoid the pitfalls.

Managing Change

If you’re going to be an advocate for change, as all good leaders should be, you need to start by understanding what you’re up against. Learn to manage change more…

Inspirational Leadership

Whether at home, in the workplace or in pursuit of our passion, we can all benefit from becoming better leaders. This course can help you to become a more inspirational…

Giving and Receiving Feedback

We’ll help you to become better at both giving and receiving feedback to make scenarios easier to manage.

Effective Delegation

Delegation is one of the most important business skills you can learn. Learn the core skills you can use to fast-track your effectiveness and avoid common pitfalls.

Interview and Selection

Hiring badly is seriously costly. You might have fired before, you might not, but everyone can be better at it.

Manage Your Time By Organizing Paperwork

This course will help you set some ground rules for handling your paperwork efficiently and effectively.

Constructive Feedback

People who receive critical feedback may be defensive at first, so the best way to present criticism is by acknowledging a person’s strengths before commenting on areas that need improvement.

Linking Ethical Behavior to Your Organization’s Structure

There is certainly a connection between how a company is structured and the degree of ethical behavior within that organization.

Promoting an Ethical Culture in Your Organization

Ethical culture will have a profound effect on the decisions employees make, so make sure you are contributing to an ethical culture that is constructive and wholesome.

Defending Against Reverse Delegation

With the right techniques, you can ensure that your employees have the abilities and confidence necessary to complete the tasks you have delegated to them.

Delegating Authority

If you’re reluctant to entrust others with authority, learn to overcome your misgivings and allow other people to make decisions that affect your company.

Developing Management Skills

A manager must have technical knowledge of his or her field, but a manager must also be a human resources expert.

Motivating Your People and Being a Positive Role Model

Motivated employees invest more of themselves in their jobs than they’re required to.

Organization for Efficiency

There are tricks and techniques that efficient workers use to make sure that they aren’t flooding themselves under unnecessary mountains of disorganized clutter.

A Motivators Tool Kit

If you understand the ways in which people experience this kind of motivation, you will be much better prepared to provide your employees with a nurturing environment.

Motivation – Ethical Strategies

One of the most important and most difficult duties of any management position is ensuring that your employees are acting ethically.

Five Tips for New Managers and Supervisors

In this course, you will learn five basic tips about being in a position of authority.

Time Management for Managers

Time is a valuable resource and wasted time can seriously hurt your productivity.

Setting Sound Goals

The most successful organizations have a clear sense of where they want to go and how they want to grow their abilities.

Principles of Planning

Goals are like the destinations on a road map. Plans are the routes you take to reach those destinations.

Management, Communication and Growth

There is no magic trick to being a good manager; but with the right attitude and an open, communicative nature, you will be successful with your new authority.

Introduction to Performance Appraisals and Appraisal Systems

Your ability to evaluate your employees objectively and constructively has a major impact on their success as well as yours.

Feedback and Non-Verbal Communication

Communication could be defined as the act of transferring a message and its meaning to one or more people.

Choosing the Best Person for the Task

You’re most likely aware of the need for managers to delegate authority to their employees. However, simply handing off tasks to other people is not enough.

Build Your Team

As a manager, you should know the value of the team mentality and how it can be applied in your company.

Start Using Word

Microsoft Word is the most widely used word processing software, with roughly half a billion people using it – and justifiably so. Discover the basics with this course.

Start Using Powerpoint

PowerPoint is the No. 1 tool used worldwide to bring presentations to life. Discover the basics with this course.

Start Using Outlook

Outlook is one of the oldest and most widely used e-mail clients available. Discover the basics with this course.

Start Using Excel

Microsoft Excel is a powerful tool for organizing, visualizing and calculating your data. Discover the basics with this course.

SOX Compliance 101

Learn about the US federal law that sets guidelines and requirements in the area of financial practice and corporate governance.

PCI-DSS Compliance Standards

Learn about the specific requirements for the Payment Card Industry to protect card data information and be at the front line of data security.

PCI-DSS Relation to Data Cards and Equipment

Be mindful of the fact that credit card data is extremely sensitive, and treat it accordingly. In this course, we’ll focus on what you need to do as a user.

PCI-DSS and Wireless Use

In this course, we’ll discuss the PCI Data Security Standards and wireless use best practices.

Global Anti-Bribery and Corruption

Each one of us has an obligation to act responsibly and with integrity when doing business. Laws ensure businesses and officials maintain the highest ethical standards.

Your Unique Diversity in the Workplace (2018)

No one else has the very same attributes as you. This makes you uniquely qualified to offer your attributes in your workplace, resulting in a positive work environment.

Identifying Diversity in Others (2018)

In this course you’ll learn how and why working with a team of diverse individuals can lead to the best results.

Leveraging Diversity and Strengths in the Workplace (2018)

Learn how to leverage each other’s strengths in order to build a better work environment.

Transgender Protections in the Workplace (2018)

Learn the protections provided, appropriate behaviors in the workplace related to transgender individuals, and “zero tolerance” behaviors to avoid.

What is Diversity and Inclusion?

In this course, you’ll learn the effect of knowing your own unique value, as well as that of others.

Email Management and Ethics

Along with the advantages of email come some potential pitfalls. This course will look at some best practices for using email at work so you can avoid these disadvantages.

Understanding the Code of Conduct Policy (2018)

Learn about the code of conduct or ethics policy most business have, which detail how employees should conduct themselves in business dealings.

Preventing Workplace Discrimination and Harassment for Employees

Every employee has the right to come to work and do their job without being treated unfairly.

Sexual Harassment Prevention for Employees (Extended)

This course covers the importance of a sexual harassment free workplace and how it impacts a company as a whole.

Right People/Right Role

This course can help you find the right people for the right roles in your organization.

Performance Reviews (2018)

The more you understand about how feedback works, the more you can develop yourself and others around you.

Importance of Training

You must cultivate employees with careful, consistent attention. Find out how you manage training in your business using this course.

HR for Non-HR Managers

HR or Human Resources is a key driver of a company’s success, but it is often undervalued and misunderstood..

Effective Absence Management

Employee absence is more than an empty desk. It’s a significant cost to your business. Find out how to be an effective absence management.

Discipline and Grievance

Find out how you should conduct yourself when disciplining employees.

Termination of Employment

Find out what the Freedom of Information Act is, and how it is applied in the workplace.

Defining HR

This bite-sized module looks at the importance of Human Resources. It defines what HR really means.

Affordable and Social Housing

Learn the difference between social housing and affordable housing.

Risk and Compliance in the Housing Sector

This course provides an overview of key developments and good practice in risk management linked to social housing providers.

Safeguarding Children for Housing

Everyone has a responsibility to keep children and young people safe. Safeguarding promotes the welfare of children and protects them from harm.

Safeguarding Adults for Housing

This course can help you with safeguarding for customers who, for a range of reasons, may be less able to protect themselves from neglect, harm, or abuse.

Workplace Hygiene

Is your workplace making you sick? This course looks at how you can keep your workplace cleaner and safer.

The Dangers of Sitting

Sitting for more than 4 hours a day can have some seriously negative effects on your body. This course will help teach you how to combat them.

Kick the Habit

If you’re a smoker, it’s really important to consider why you smoke and start to think about quitting. This course can help.

Healthy Eating at Work

We consume at least a third of our daily calorie intake whilst at work, so it’s important to consider our daily eating habits. This course can help.

Five Ways to Wellbeing

Caring for your mind is as important and crucial as caring for the body. Learn these “Five ways to wellbeing” and how they can improve your mental wellbeing.

Be Active

Physical inactivity has long been linked to a range of poor health conditions. This course is here to help.

Holding the Handrail

“Hold the handrail.” Okay, got it. Next? Hold your horses. There’s more to it than that. Stuff you mightn’t expect. Be safe.

Health and Safety in the Workplace

This course provides the tools employees need to make both safe and legally compliant decisions when faced with normal daily scenarios.

Ergonomics: Steps to Minimize Workplace-Related Injuries

Take a look at various workplace factors—such as ergonomics, computer usage, lighting, ventilation and air quality—and mechanisms to maintain employee health.

Why Emergency Preparedness Matters

Emergency preparedness is essential in every working environment. Learn how to respond to emergencies and keep everyone safe.

Bloodborne Pathogens and Your Exposure Control Plan

In this course, learn more about your workplace’s exposure control plan regarding bloodborne pathogens and other potential hazards.

DSE Awareness

This DSE tool can be used to help you complete a self-assessment of your workstation.

Infant CPR

Know how to safely provide life-saving CPR on an infant at the very basic level will give you the confidence to help when needed.

CPR Basics for Everyone: Adult and Child

Knowing the steps to CPR, as well as other emergency techniques, can be the difference between life and death.

Texting While Walking (2018)

Everyone knows walking while texting is dangerous. But how dangerous? And is there more to it than the safety side? This course will explore these questions.

Slips and Trips

This course will give you an understanding of the dangers of slips and trips in the workplace.

See It, Sort It, Report It

The best plans to prevent accidents are the simple ones. It doesn’t get simpler than See it, sort it, report it. Find out exactly what that means.

PPE Awareness

In this PPE Awareness course, we will explain why not taking PPE seriously can have devastating consequences.

Mobile Phones and Driving

Make a commitment to be phone safe when driving. This course covers the facts and everything you need to know to be phone safe when driving.

Manual Handling

35% of all workers are exposed to the risk of carrying or moving heavy loads for at least a quarter of their working time. Learn about proper manual handling.

Introduction to Working Safely

This course will help you understand why Health and Safety matters so much by exploring H&S legislation and discussing the consequences of getting it wrong.

Hazard Identification and Risk Control

Hazard and risk. You’ll no doubt hear these terms at lot when at work. Often “hazard” and “risk” are freely used to mean the same thing. Discover why they’re not.

Fire Warden Essentials

This course looks at the reasons fire wardens are necessary.

Fire Safety Awareness

This Fire Safety Awareness course provides general advice on fire safety and also provides guidance on substances that cause fire and explosion.

Driver Safety Awareness

The aim of this course is to raise driver safety awareness and put a STOP! to driving-related accidents.

Dangers of Sleep Deprivation

The modules in this course explore why sleep is so important and provide learners with knowledge and techniques they can use to ensure they get a better night’s sleep.

COSHH Essentials – Care Certificate

Chemicals and other hazardous substances can put your health at risk, so learn about the Control of Substance Hazardous to Health regulations (COSHH).

Asbestos Awareness

This course will teach you the nature and properties of asbestos and its effects on your health and what to do if you come across it.

Food Safety and Hygiene in Catering

Germs don’t mean to make us sick, but they do. Luckily, we can stop germs from contaminating food by knowing more about food safety.

The Cash Flow Statement

This course will give you a simple breakdown of cash flow that’s easy to follow and understand.

The Balance Sheet Explained

This bite sized module looks at how the accounting equation forms the basis of a company balance sheet.

The Accounting Equation

The accounting equation measures financial position using assets, liabilities, and owner equity.

Income Statements Made Simple

This module breaks the income statement into its simplest terms and shows you how it is organised.

How to Maintain a Healthy Cash Flow

This learning module will give you a simple six-step plan to ensure cash keeps flowing into your business.

Financial Documents 101

Ensuring staff efficiencies, will increase your productivity and revenue.

Finance for Non-Finance Managers

Accounting can seem impenetrable and mysterious – but you just need to understand it. This course can help.

Costs, Volumes and Profits

Break-even or target profit calculations are also identified, giving your staff the financial knowledge they need to navigate the financial health of your organization.

Cash Flow: Statements and Logistics

By educating your staff on the importance of organizational finance structure and analysis, you increase productivity and profitability.

Capital Budgeting Methods and When to Use Them

Learn a a variety of analyses for capital budgeting investment. Includes two gateway calculations ands two advanced methods for more detailed analysis.

Budgeting Basics

Budgeting is a critical communication tool. A successful approach is described in a step-by-step manner with the intent of maximizing buy-in from employees.

Budget like a Boss

This learning module provides you with a six-step plan for stress-free budgeting.

Analyse Financial Health with Ratios

This course busts through the jargon and uses simple examples to explain ratios, a great way to analyse accounting statements.

UK Financial Sanctions

UK financial sanctions save lives by starving terrorists and others of funds and resources. Find out all about UK financial sanctions with this course.

Subject Access Requests

This course will help you to understand the legal requirements about requests from individuals for access to personal data you hold about them.

Treating Customer Fairly

The Treating Customers Fairly (TCF) initiative aims to deliver six improved outcomes for retail consumers – and you have a big part to play.

Stellar Customer Service Best Practices

This course will cover the best practices of industry leading companies who provide stellar customer service.

Is the Customer Always Right?

Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities.

Five Steps to Problem-Solving and Diffusing Upset Customers

Here you’ll learn all about the five-step approach to customer service while diffusing upset customers.

Excellence in Customer Service

When it comes to business, our clients have all too many options So what can you do to stand out and become their number one choice time and time again?

Handling Customer Complaints

Learn some effective strategies for turning a complaining customer into a corporate advocate.

Mastering the Telephone: Basic Skills

It’s no wonder that to be successful in any business, you must be able to communicate effectively by telephone.

Identifying and Exceeding Customer Needs

Learn the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities.

Telephone Etiquette

Every conversation you have with customers shapes their perception of your company. Ensure your telephone etiquette is up to the task.

Customer Service Success

Consumers now rate customer service as the most important factor when deciding to do business with a company. This course can help you improve your customer service.

Customer Loyalty

This course will help you to maximise customer loyalty through your customer skills.

Complaint Handling

Complaint handling is a skill vital to retaining customers. This course will help to improve your ability to handle complaints.

Manage Meeting Personalities

Discover how to combat the most deadly and dangerous meeting assassins and maintain maximum productivity.

Making Meetings Matter

The best way to enhance productivity and increase engagement is to change the way the meetings we spend so much time in are designed, led, and experienced.

Interview Skills

Be so good that they can’t ignore you. This course can help you to improve your interview skills and make you stand out from the crowd.

Business Report Writing Skills

This course provides tips and advice to make any report you create look the business!

Agenda Setting

A simple meeting agenda, distributed in advance, is perhaps the most important tool in ensuring a successful productive meeting. Find out how to set agendas effectively.

Your Personal Development

No matter what role you perform in health and social care, there will always be a need to challenge and develop yourself.

Working Safely and Securely – Care Certificate

Wherever you work, it’s important to know how to work safely.

Working in a Person-Centred Way

People have a right to be treated as individuals, so this course will give you the knowledge and skills to help you work in a person-centred way.

Understand Your Role

As a health and social care worker, you’re going to interact with lots of amazing people, performing lots of different roles.

Safeguarding Children – Care Certificate

Safeguarding is the action taken to promote the welfare of children and protect them from harm. This course will help teach you about safeguarding children.

Safeguarding Adults – Care Certificate

Adult safeguarding is a way of working and thinking that protects adults with care and support needs, and every worker has a part to play.

Move and Assist Safely (2018)

This course will provide you with information about safely moving and handling people as a regular task in health and social care.

Mental Health Awareness

This course will help you to develop a better awareness of mental health conditions, dementia and learning disabilities.

Medication and Healthcare Tasks

It’s likely you support individuals with medication and healthcare tasks that directly contribute to the health and wellbeing of the people you support.

Managing Stress – Care Certificate

Stress is not a problem Health and Social Care providers can ignore, and that’s why learning to manage stress in this course should be so important to you.

Lone Working – Care Certificate (2018)

It is important to consider how you can work as safely as possible when you’re alone. This short course explains the dangers of working alone.

Introduction to Health and Safety

Despite general improvements in workplace health and safety over the past decade, people continue to get hurt whilst at work.

Infection Prevention and Control

Infection prevention and control is a key element of health and social care and is vital to the health and wellbeing of those people who need care and support.

Handling Information

Understand how to handle confidential information properly and safely for individuals who receive care and support.

Fluid and Nutrition

Eating well is important for everyone’s health, but good nutrition is vital for the health and wellbeing of someone receiving care.

Fire Safety – Care Certificate

Fire safety is no small matter. This course covers key topics to keep you and others safe within your workplace.

Equality and Diversity – Care Certificate

Use this course to discover why equality and diversity is so important in health and social care.

Duty of Care

This course is designed to help you understand what duty of care is all about, and why it’s so important to understand your responsibilities.

Communication

Good communication encourages trusting relationships with other workers, families, and the individuals you care for.

Basic Life Support

Basic life support skills can be the difference between a life lost and a life saved.

Introduction to Care Certificate

This course helps health and social care workers provide safe, high quality and compassionate care to the people they support.

Staying Safe in the Workplace

In this course, we’ll summarize various workplace hazards-such as fire and radiation-and identify safe and appropriate measures you should use to ensure safety of yourself and your coworkers. You’ll come…