Human Resources

What is HR? This collection helps to train employees on HR matters including how to deal with grievances, ensure equality and diversity, and business-critical areas such as performance reviews and code of conduct policies.

Defining HR (2018)

This bite-sized module looks at the importance of Human Resources.

Importance of Training (2018)

Like plants in a garden, you must cultivate employees with careful, consistent attention. If you don’t and they’re not cared for, they wilt.

Building Framework for the Development of Training Programs

In order for a training to be effective, those planning it must think about its delivery method, style, how much money is available, who the audience is, and what the…

Employee Rights – Labor Unions in the U.S.

The importance of unions, and their meaning to your organization and your employees, can be confusing. By learning about the history, purpose, and processes involved with employee-union relations, you will…

Health Hazards at Work – Violence and Bullying in the U.S.

There are some additional areas, outside of OSHA requirements; that need to be addressed to create a safe work environment. Workplace bullying is also a concern; it can seriously impact…

Career Development Programs

Now that you understand the importance of the diversity of others and what each person brings to the workplace, let’s learn how to leverage each other’s strengths in order to…

Organizing the Performance Appraisal Process and Conducting Appraisal Interviews

Depending on the field you are in, there will be specific types of employee training you’ll need to be aware of, including technical training, quality training, and skills and soft…

Utilizing Job Evaluation Systems

Recruitment is one of the most important aspects of your business – because your company is defined by its employees.

Types of Professional Training for Employees

Technology, laws, and policy, as well as external factors, are constantly changing, and employees must keep up with this evolution.

Types of Management Styles in an Organization

If you are aware of the different ways of managing your team, you will be able to approach situations in the most effective ways.

The Four Stages of Employee Training

Effective training is key to the success and retention of new employees and you should be well-versed in the steps.

The Collective Bargaining Process in the US

Collective bargaining is the process of negotiations between the company and representatives of a union.

Staffing Internationally in the US

One of the major decisions a company must make when operating overseas is how the overseas operations will be staffed.

Selecting New Employees – The Selection Process

There is much to consider when selecting new employees, including costs and processes to be followed.

Selecting New Employees – Making the Offer

Presenting an employment offer improperly can have negative effects on the candidate’s employment. Learn how to make an offer the right way.

Selecting New Employees – Interview Methods and Avoiding Mistakes

It is important for managers to understand how to create and execute a hiring process properly.

Recruitment Law, Part Two – EEO Set of Laws in the U.S.

In order avoid legal matters, understanding how the EEOC plays a role in recruiting is essential.

Recruitment Law, Part One – IRCA and Patriot Act in the U.S.

This course will familiarize you with the laws affecting the hiring processes and communications within your organization.

Recruitment Strategies, Part One

This course outlines how to develop a recruitment plan and become aware of all your different recruitment options.

Recruitment – Process and Strategy

Before a company recruits, it must implement proper staffing plans and forecasting to determine how many people they will need.

Preventing Workplace Discrimination and Harassment for Managers

This course outlines laws that protect individuals from discriminatory employment practices, harassment and retaliation.

Performance Appraisal System Errors and Legal Considerations

Learn about the potential pitfalls of performance appraisal systems and some legal considerations.

Onboarding – Why You Should Care

Onboarding is an opportunity to introduce important information to new employees and set them up with the tools they need for success.

More Methods for Training Delivery

Different delivery methods can provide different advantages to employees being trained and to your organization.

Managing Expatriates – Reducing Stress and Homesickness in the U.S.

Employees on international assignments face unique challenges. Learn how to help these employees effectively.

Laws Relating to Pay in the US

Failing to follow pay-related laws can result in very serious consequences, including crippling fines and prison time.

Introduction to Employee Assessment

By offering evaluations in a systematic way, you can help reduce tension and hard feelings in evaluations.

Introduction to Compensation and Benefits

Learn other aspects and reasons to having a good compensation package to offer your employees.

Health Hazards at Work – Stress in the US

Stress management in the workplace is a contemporary issue surrounding employee health and safety.

Health Hazards at Work – Promoting a Culture of Safety and Health

It’s important that you understand how your company should address health and safety concerns.

Exploring the Global Business Environment in the US

There are many considerations when thinking about the global environment of a business from the United States.

Employee Rights – Privacy

Find out what rights employees have concerning their privacy in the workplace.

Directions of Communication in an Organization

Learn about the four main directions of communication within an organization and their benefits.

Determining Internal and External Pay Factors

Effective management can balance factors to create a pay structure that is fair, feasible, and attractive to potential employees.

Designing a Performance Appraisal System

Learn how to create a performance appraisal system that provides value to the organization and the employee.

Deciding on a Pay System

Learn about different methods to create your payment structure to the benefit of your employees and your organization.

Applying Management Styles in Organizations

Learn the proper application of management styles within an organization by examining Ken Blanchard’s Situational Leadership Model.

Analyzing Pay Theories

When it comes to pay, there are many psychological theories behind how to satisfy an employee.

A New Way to Train Employees

Learn the ways technology and innovation are changing in training employees and the importance of effective employee training.

Exploring Latino Culture

It is important that you understand the norms of Latino culture and how to adhere to those norms.

Exploring Russian Culture

Since many people of Russian descent keep close ties with the traditions of their homeland, it’s helpful for others to understand a few things about Russian culture.

Exploring Indian Culture

India is a vast sub-continent that includes the countries of Pakistan, Bangladesh, and Sri Lanka. In India alone, there are more than 1.3 billion people and more than 20 languages.

What Makes a Great Place to Work

Most people report that they are happiest with their work when they are challenged, respected, treated fairly, and appreciated.

Providing Voluntary Benefits – Medical Insurance and 401(k)s

Voluntary benefits can be a tremendous motivator retention tool.

Performance Appraisals

Knowing the best ways to provide feedback is a tremendous asset for you and your employees.

Retaining Your Best People

The more you retain your employees, the more efficient and successful your organization becomes.

Employee Personality and Fit

The candidate you are talking to seems nice, but how do you know who is the right person for the job?

Onboarding Tools

The onboarding process is so important because it sets the tone for an employee’s tenure with an organization.

Onboarding – Transmitting Culture

Culture is the set of key values, beliefs, and attitudes that are shared among an organization’s members.

Hiring Employees

Hiring new employees is a very complicated process; you should have each step planned out and leave little room for error.

Exploring the Need for Labor Unions in the U.S.

When there is conflict, employees may feel the need to form a union, or a formal body responsible for negotiating terms with management.

Multiculturalism and the Law in the U.S.

However, workplace discrimination is an ongoing problem that some people experience.

Introducing Human Resource Management

A human resource representative’s job is to care about ensuring an organization has a staff capable of performing daily operations without undue strain.

Current Labor Challenges and Labor Laws in the U.S.

The labor movement in America is currently experiencing several major challenges. Union membership has significantly decreased, employers are focusing more on maintaining employees of nonunion status.

Human Resources Global Strategies in the U.S.

In a world in which international business is increasingly the norm, it is important that your organization can function on a global scale.

Introduction to Labor Unions in the U.S.

Throughout the history of the industrialized world, there has been the threat, and sometimes practice, of exploitation and unfair labor practices.

A Safe Workplace – OSHA and Right-to-Know Laws in the U.S.

Workplace safety must be a primary consideration for any organization. Statistics reports nearly three million workplace injuries can occur in a year.

Unionization and Corporate Resistance in the U.S.

Sometimes, employees who feel disgruntled may decide to unionize at a business that has traditionally been nonunion. This can cause a great deal of difficulty for both employees and employers.

Health Hazards at Work – Cumulative Trauma and Exposures

When employees suffer injuries or illnesses due to factors from the workplace, a company loses money.

Completing and Conducting Employee Performance Appraisals

Managers must give their employees feedback through a  performance evaluation system. This is an important part of management; feedback helps employees understand their strengths and weaknesses.

Employee Separation, Rightsizing and Layoffs

Letting an employee go is one of the less pleasant tasks facing managers. However, there are times that it must be done, and there are right ways to do it.

Managing Employee Performance – A Look at Influences and Discipline

Sometimes, employees just aren’t performing the way you want them to. This may simply be because they don’t have the skills, or knowledge required to succeed.

Onboarding – Orientations

Starting a new job can be a daunting prospect, you have so much to learn, and you are probably uncertain about exactly what you will have to do.

What is New Employee Onboarding?

The first day of a new job can be quite overwhelming. An organization that plans a fulsome onboarding process will help new employees’ integration be painless and fruitful.

Onboarding – Best Practices

When you have a new job, you have so much to learn, and you’re probably uncertain about exactly what you will have to do.

Onboarding – The Power of Day One

Starting a new job can be a very difficult experience. It is important that any business or organization helps their new employees feel positive and welcome from the first day.

Implementing Retention Strategies

How do you get good employees to stay? There are any number of reasons that motivate employees to stay with a company. It’s important to understand those reasons.

Practicing Advanced Retention Strategies

Managers have a profound effect on whether or not employees want to continuing working for the company. Incompetent managers, bullying managers, or poor communication skills can seriously damage employee morale,…

Selecting New Employees – Criteria Development and Resume Review

Knowing the kind of person you want to hire, and knowing how to use résumés to determine qualified candidates will be a valuable tool.

Selecting New Employees – Testing

Resumes and interviews are not the only ways to select people for a job. Many organizations test their candidate’s’ aptitudes, personality, or other skills to ensure a good fit.

Selecting New Employees – Types of Interviews and Interview Questions

After candidates make it through the initial screening, it is very important to conduct good interviews so that you can efficiently select the right candidate.

Expatriate Selection, Cultural Training and Other Considerations in the U.S.

There are important considerations specific to international assignment when you are selecting the employee and there is specific training you should provide.

Understanding Performance Appraisal Methods – Part One

There are numerous methods for appraising performance; which one is right for your company depends on your industry and role.

Understanding Performance Appraisal Methods – Part Two

The type of system you decide to use may vary greatly depending on your organization and the nature of work performed by employees.

Understanding Performance Appraisal Methods – Part Three

It is very important that employees are appraised and evaluated on a regular basis, it allows the employees to know how they can improve the quality of their work.

Introduction to Managing Employee Performance

New employees require a lot of investment of both time and money. The costs to select, hire, and train new employees can be staggering.

Costs and Causes of Employee Turnover

The rate of turnover at a company can be a clue to how well employees are treated, and overall employee satisfaction.

Beginning Development for Training Programs

The process of developing a training program can seem daunting—there are many steps. Developing a framework can help make the task more manageable and keep you organized.

Completing the Framework for Developing Training Programs

Creating a training program is an involved process that requires much planning and gathering of information.

Dealing With Performance Issues

Dealing with employees who are underperforming in their jobs is perhaps the most difficult jobs you’ll undertake, but it is a necessary one.

Types of Training for Employees

What types of training are important for employees, both new and established? Depending on the field you are in, there will be specific types of employee training.

Understanding and Investigating Performance Issues

One of the duties of a manager or HR representative is to address employee performance issues. It’s important to know your company’s policies and procedures, which address job performance.

Types of Communication Styles in an Organization

What kind of communicator are you? The way you communicate with others can make the difference between success and failure in your career, so this topic deserves some attention.

Determining International Employee Compensation in the U.S.

How do you determine compensation for international employees? There are many variables, including cultural concerns, legal mandates and more.

Developing Employees

Have you ever started your first day at a new job feeling upbeat and optimistic and at the end of the day thought you’ve taken the wrong job?

Employee Compensation and Benefits

Most employees, even those who love their jobs, ultimately show up and perform their work to earn a paycheck. But a paycheck isn’t the only part of employee compensation.

International Law for Expatriates in the U.S.

When thinking about helping expatriate employees begin a new overseas assignment, HRM has a lot to think about. There are many legal policies and other concerns facing an expatriate.

Providing Voluntary Benefits – Incentive Pay and Paid Time Off

How are good employees rewarded? There are many different types of compensation and benefits that help a company stay relevant and competitive to employees.

Pay Types and Considerations

There are many variables that go into the decisions HRM must make with organizational leadership to determine how employees are paid.

Employee Retention Strategies – Pay for Performance and Work-Life Balance

Employee retention refers to an organization’s goal that competent, hardworking employees remain in their roles with the organization.

Employee Rights – Job Protection Rights in the U.S.

Employees have quite a few legal rights to job protection, which HR professionals must understand and practice to avoid lawsuits and employee conflict.

Recruitment Strategies, Part Two

There are many different recruitment sources; some reliant on the most current technology, and some from more traditional channels.

Recruitment – Job Analysis and Job Descriptions

A job analysis is a formal write-up that explicitly determines the “what and how” of a job. This allows you to determine how employee’s performance will be assessed.

Maximizing Productivity – Accommodations for Employees with Psychiatric Disabilities in the U.S.

Psychiatric disabilities are not uncommon, but they can be more difficult to recognize.

The U.S. Legal Environment in Human Resources

Over the last century, the U.S. has instituted a series of legal protections for its labor force. Failing to follow these laws diligently can result in very serious consequences, including…

Nonverbal Communication and Listening

If you understand the different ways ideas are communicated, you will be much better prepared to speak and listen to your partners, customers, employees, and bosses.

Developing a Compensation Package

Before you determine your business’s compensation structure, you should learn the foundations of compensation.

Communication Styles and Emotional Intelligence

Everyone can improve their communication skills. There are a few basic principles that can make you both a better speaker and listener.

Providing Government-Mandated Benefits

Although many employee benefits are offered on a voluntary basis, some benefits are required by law. There are set standards for these benefits and for how they are administered. It…

Administration of a Collective Bargaining Agreement

When your business operates under a collective bargaining agreement, it means that its employees are unionized and have negotiated a contract acceptable to both employees and management.

Working with Unions and Bargaining Breakdowns

Unionizing, bargaining, and striking are considered to be among employees’ basic rights. It’s ideal when the bargaining process is smooth and productive; however, this does not always happen.

Selecting New Employees – Selection Methods

Selecting new employees can be a lengthy and costly process. It’s important to get through the process as effectively and efficiently as possible. Using the right selection method is a…

Compiling Employee Satisfaction Data

This course offers key research strategies for compiling employee satisfaction data. These strategies are essential elements in creating an employee retention plan.

SOX Compliance 101

Learn about the US federal law that sets guidelines and requirements in the area of financial practice and corporate governance.

PCI-DSS Compliance Standards

Learn about the specific requirements for the Payment Card Industry to protect card data information and be at the front line of data security.

PCI-DSS Relation to Data Cards and Equipment

Be mindful of the fact that credit card data is extremely sensitive, and treat it accordingly. In this course, we’ll focus on what you need to do as a user.

PCI-DSS and Wireless Use

In this course, we’ll discuss the PCI Data Security Standards and wireless use best practices.

Global Anti-Bribery and Corruption

Each one of us has an obligation to act responsibly and with integrity when doing business. Laws ensure businesses and officials maintain the highest ethical standards.

Email Management and Ethics

Along with the advantages of email come some potential pitfalls. This course will look at some best practices for using email at work so you can avoid these disadvantages.

Understanding the Code of Conduct Policy (2018)

Learn about the code of conduct or ethics policy most business have, which detail how employees should conduct themselves in business dealings.

Preventing Workplace Discrimination and Harassment for Employees

Every employee has the right to come to work and do their job without being treated unfairly.

Sexual Harassment Prevention for Employees (Extended)

This course covers the importance of a sexual harassment free workplace and how it impacts a company as a whole.

Right People/Right Role

This course can help you find the right people for the right roles in your organization.

Performance Reviews (2018)

The more you understand about how feedback works, the more you can develop yourself and others around you.

Importance of Training

You must cultivate employees with careful, consistent attention. Find out how you manage training in your business using this course.

HR for Non-HR Managers

HR or Human Resources is a key driver of a company’s success, but it is often undervalued and misunderstood..

Effective Absence Management

Employee absence is more than an empty desk. It’s a significant cost to your business. Find out how to be an effective absence management.

Discipline and Grievance

Find out how you should conduct yourself when disciplining employees.

Termination of Employment

Find out what the Freedom of Information Act is, and how it is applied in the workplace.

Defining HR

This bite-sized module looks at the importance of Human Resources. It defines what HR really means.