Leadership and Management

Good leaders are the backbone to any business. Use this collection to develop and enhance the hard and soft skills of your leaders including delegation, constructive feedback, and managing change.

Delegación Efectiva

Este curso está diseñado para brindarle los conocimientos, las habilidades y la confianza necesarios para que delegue de inmediato y comience a beneficiarse de esta habilidad de negocio fundamental.

What Managers Need to Know about Managing Change

Managing change is one of the most important skills that a manager can master. Successful change is dependent upon how a manager can enlist the hearts and minds of their employees to carry out change.

Gain Control of Work Life Balances

Work-life balance is defined as properly prioritizing work responsibilities and other life activities such as family, personal growth, volunteering and leisure.

Communication Skills all Managers Must Master

Good communication provides information needed by employees to accomplish their work and it fosters engagement, trust and commitment. 

Performance and Feedback Coaching

 According to the International Coaches Federation, coaching is partnering with individuals in a thought provoking and creative process that inspires them to maximize their potential. 

How to Avoid and Manage Conflict

As a manager, you need to manage unhealthy conflict between employees, because it can create a stressful and unproductive work environment. Here’s what you need to know to avoid conflict. 

Essential Time Management Tools

Is your most productive day the day you leave before vacation?  Most of us would say it’s because we focus on priorities, manage interruptions, delegate and give tasks a finite amount of time.

Delegate to Save Time and Develop Your Employees

Are you overwhelmed with too much to do and not enough time to do it? Do you have employees who have the potential to develop in their role? Then you need to master the art of delegation. 

How to Hire the Right People

The right hires positively contribute, align with goals, heighten morale and evolve as we change. Here are methods to hire the best.

Conducting Effective Meetings

Learn detailed techniques to ensure managers prepare, lead and follow up effective meetings.

Building And Managing Your Dream Team

Managers must build high performing teams and then work through their people, because they can’t do everything themselves—especially at a time of rising workplace demands.

Recruiting New People

Managers who hire and orient qualified new employees enhance the success of their departments and organization many times over. This is instrumental in maximizing productivity and morale and minimizing turnover.

Managing Change in Your Organization

When the time comes to make changes to your company, assume you’ll encounter resistance with the change. It’s vital to go through a process of preparation.  

Key Tools and Knowledge of Motivation

Employee motivation is essential to success. At the most basic level, it stems from our unmet needs, meaning that motivation is different for everyone.

Benefits and Pitfalls of Planning

You most likely talk about planning in everyday conversation. An examples is:  “To get to that goal you have to have a plan.”

Business Writing Tips: Make an Outline and a First Draft

In today’s tech-reliant world, business writing is an important skill to maintain. Sometimes your email is the only impression a person has of you. 

Competitive Advantage in Organizational Strategy

Do you wonder why some companies seem to have a corner on the market, while others struggle? The right organizational strategy can lead to a sustainable competitive advantage.

How Perceptions and Expectations Affect Motivation

When considering motivation, it’s important to understand how perceptions and expectations affect you. Equity theory examines how getting rewarded for your efforts can affect motivation.

Identifying Obstacles to Organizational Change

Organizational change is the movement of a company from one state of affairs to another. Organizational change can involve a change in a company’s structure, strategy, policies, and more.

Motivating Employees – Job Design

What are the tools companies can use to ensure a motivated workforce? Many of us assume the most important motivator at work is pay. Yet, studies point to a different…

Motivating Employees – Performance Appraisals

In many companies, a performance appraisal takes the form of a bureaucratic activity that both employees and supervisors may find confusing and stressful. The problems a poor appraisal process can…

Motivating Employees – Performance Incentives

Incentives are a great way to motivate employees. Financial incentives in particular, if used properly and with alignment to company-wide objectives, can be powerful motivators. Frequently used incentives can take…

Motivation – Process-Based Theory

Motivation is key to your company. It’s what fuels good ideas, drives hard work, and encourages team work. There are many theories that view motivation as an action aimed at…

Motivation-Expectancy Theory

To motivate your employees, properly using process-based theories, such as expectancy theory, is extremely beneficial. Understanding process-based theories such as expectancy and reinforcement theories offers managers to know how to…

Motivational Theorists Whose Theories Work in Practice

A professor of industrial management, Douglas McGregor, placed managers into one of two categories—Theory X or Theory Y—according to the manager’s’ basic assumptions about their employees. The assumption a manager…

Planning at the Top and Senior Level

When we talk about planning, we usually start at the very top level. The top level is typically responsible for developing what we call the strategic plan or the overall…

Put On Your Manager’s Hat

Congratulations on your promotion! It’s a big step up to the management level, and you may feel a little uncomfortable at first. Management authority Henry Mintzberg has identified ten potential…

Quantify Performance Goals if Possible

An important part of your managerial position is employee performance appraisals. The best way to achieve meaningful and accurate appraisals is by quantifying performance goals and keeping a diary of…

Self-Evaluation and Common Pitfalls in Performance Appraisals

Some managers ask employees to evaluate themselves as a preface to the formal review. In addition to being a constructive experience for your people, this practice broadens the base of…

Speaking and Listening

Communication barriers are common in the workplace. By fine-tuning our speaking and listening skills, we can become better managers, stronger leaders, and more valuable members in our companies.

Terminating Employees

Terminating employees is the most stressful and unpleasant task that managers face, but virtually everyone must deal with it sooner or later. This course is designed to prepare managers with…

The Decision-Making Process – Part One

Systematizing an important process can reduce both stress and errors. This course breaks down the decision-making process by exploring how to best identify problems and developing solutions.

The Progressive Discipline Process

Progressive discipline is a universal practice today. It typically starts with an oral reprimand and policy restatement for minor offenses and escalates to more severe action depending on the gravity…

Tracking Progress with Controls

Project controls measure the pulse of progress, but too much red tape (reports, status meetings, and other bureaucratic flak) strangles employees’ initiative and creativity. Controls that become an end in…

Understanding the Impact of Culture in Your Organization

How does the culture of a company inform employee conduct and company success? Culture is an important part of how a company runs, how its employees act, and even how…

Managing Team Development

For a team to function well, the members must develop personal relationships with each other, and as we all know, relationships do not happen overnight.

Managing Teams

Teams can be complicated things with a lot of different moving parts. The most important thing to managing a team is to have set expectations for how the group will…

Why Teamwork Works

The most important thing to remember about teams is that they are made up of individual people. These people each have their needs and perspectives.

Increasing Team Effectiveness

A coherent work team can be invaluable to any business. However, when a team is ineffectively managed, it can interfere with productivity.

Team Autonomy and Degrees of Freedom

People work much more effectively when they have the freedom to make decisions about the work they doing.

Team Training, Compensation, and Recognition

Successful work teams are becoming a larger and larger part of contemporary business culture.

Work Team Characteristics

A manager must put together a team of ideal size, promote cohesiveness and positive norms, and manage conflict in order to allow the team to succeed to its ultimate potential

Work Teams – Types and Environments

  Teams can give a huge advantage to companies by providing a chance for collaboration, multiple perspectives, and increasing satisfaction and quality.

Team Design Characteristics

Working on a team can also be more enjoyable than working alone!

The Team and its Members

Teamwork is increasing in the world of business, so it’s important that students get experience with performing effectively in a team.

The Team and the Organization

Research shows that teams improve company and individual performance and can make a huge difference in the success or failure of a project.

Designing  Effective Teams

There are quite a few things to think about when putting a team into place for your product, task, or company.

Key Tools and Knowledge for Team Leading

There are many areas to consider when tasked with creating a team, beginning with the pros and cons of teamwork.

Teams and Ethics

There are several ways that working as part of a team can affect people’s perceptions of their jobs and managers.

Maximizing the Benefits of Your Organization’s Structure

How you structure your business has a strong influence over your success.

Creating and Maintaining the Culture of Your Organization

It’s important that you understand your organizational culture and help promote it among your team.

Motivation – Need-based Theories

Understanding the elements of a satisfied workforce will greatly benefit your business.

Identifying the Culture of Your Organization

Although culture may not be immediately observable, identifying a set of values to describe an the culture helps us measure and manage culture more effectively.

Understanding Successful Negotiation

While some people may feel confident in their negotiating skills, many people don’t know how to properly plan for a negotiation and may even feel anxious about it. In this…

Leading Team Meetings

Do you know how to facilitate team meetings without coming across as bossy or demanding? Successful managers know how to inspire groups to reach a consensus by acting as an…

Working within the General and Specific Environment

How do you manage your general and specific environment within an company? By learning about the environments that must be considered, you will better understand your own work climate and…

Top 10 Mistakes of Managers

As you navigate your role as manager, you will naturally make some mistakes. These are the 10 most common mistakes that derail managers from success.

The Theory of Reinforcement

How do different types of reinforcement and reinforcement schedules help managers get the performance they desire from their employees?

Performance – Systems View

By setting clear expectations and creating a process for performance management, you can coach for improvement and develop your employees to their potential.

Marketing the Culture of Your Organization

Culture plays an important role in an organization; people come to understand the culture through the company’s mission statement, rituals, rules and policies, organizational layout, and stories.

Strategic Planning at its Best

It helps managers and employees know specifically what they need to do in order to help the business grow. It is a way to improve your business actively and creatively.

Making a Plan that Works

Making plans is a necessary part of being a manager. However, if you make the wrong plans, or make them in the wrong way, then you can actually harm your…

Transitioning to Management – The First Year

When you understand the transition to management, you can be better prepared to ensure that you are capable of performing above your expectations.

The External Environment

Whether or not your company makes changes slowly or quickly, to stay successful and relevant businesses must be able to respond to the ever-evolving external elements that impact the way…

Performance – Coaching Conversations

Managers tend to fear coaching conversations, worried that the conversation will turn highly personal and ugly. Although providing negative feedback is unavoidable, there are ways to make the conversation smoother…

Goal Theory

As a manager, you should be able to use the goals you set for your team to create a sense of tension that pushes and motivates them to succeed.

Extrinsic and Intrinsic Rewards

In the world of business, you get something when you give something.

Evolution of Management

The past informs the future. Knowing where practices, ideas and philosophies come from is an important part of understanding your role as manager.

Understanding Motivation

The basic definition of being a manager is getting work done through the efforts of other people. In order for people to be productive, they need ability, resources and motivation…

Rational Decision-Making

We all know that making decisions is a basic function of being alive. The same, of course, is true at work; we make decisions every day about how to perform…

Employee Motivation – Job Dimensions

A relatively new model of motivation has become extremely influential; the job characteristics model, proposed by Hackman and Oldham, describes five core job dimensions.

Minimizing Gossip and Rumor

Engaging in speculation is a normal and healthy part of being in a group; it’s how people express and satisfy their curiosity.

Maintaining Organizational Culture

Organizational culture is an important element to success in business. It is not enough to instruct your new employees in this culture; it must be maintained through a structured process.

Changing the Culture of Your Organization

Culture is buried deeply within an organization’s operations and values. It can be very resistant to change, and often organizations don’t realize that change is necessary.

Tools and Knowledge for Successful Plans

As a manager, you are heavily involved in the planning process. It is important that you understand how plans should be made to help your organization attain its goals for…

Operational Plans – The Single Use Plan

Operational plans are what we do on a real, day-to-day basis to successfully produce and deliver a product or a service.

Operational Plans – Budgeting

Budgeting helps smaller teams and units within a company plan the use of their resources in order to help meet larger company goals.

Implementing the Strategic Plan

A strategic plan is the broadest level of a company’s planning. It provides a high-level view of the steps a company will take to achieve its long-term organizational goals.

Human Resources – The Cornerstone of Successful Organizations

As a manager, you are vital to your company’s success because you manage your company’s most valuable asset — its people.

Tips for Conducting a Performance Evaluation

Being evaluated is a necessary part of professional development; if you don’t know how well you perform your job, it’s difficult to improve and grow.

Performance – Goal Setting

Part of your job as manager is to ensure your employees are providing you with, at the very least, adequate job performance.

Expectancy Theory

If your employees do not want to do their jobs, they will not perform as well; that’s human nature.

Demystifying Management

Management is the art of making people and processes work together to achieve a desired outcome.

Creating and Maintaining a Successful Organizational Culture

The organizational culture affects procedures and operations—sometimes through conscious effort and sometimes through unconscious absorption.

The Disciplinary and Grievances Process

Disciplinary meetings and accepting employee grievances are highly volatile moments in any manager’s experience.

Choosing an Interview Format and Considering Legal Issues

How you conduct the process of hiring, will depend partly on your style and experience, and partly on the needs of the position.

Business Writing Tips – Edit, Rewrite and Say It Right

Communication is a major part of any manager’s job. It is critical to communicate clearly and effectively.

Become An Effective Leader, Part One

As a leader, you will have to fulfill many roles: You will serve as a role model for the people who work for you, coordinate their work, resolve their conflicts,…

Become An Effective Leader, Part Two

Successful leaders don’t achieve success through chance. They understand the nature of leadership and have developed techniques for managing their teams effectively.

Barriers to Communication Success, Part One

If you understand communication barriers, you will be better equipped to avoid them and to deal with them when they arise.

Barriers to Communication Success, Part Two

Successful communication is vital to any effective manager.

Business Advantages of an Environmental Management System

Limiting consumption and streamlining resource efficiency can seriously impact your business’s bottom line, and it can help your business meet regulatory standards. It is fast becoming an integral part of…

Motivation and Job Performance

At its base, the role of any manager is to make sure that his or her employees are performing well at their jobs.

Management Skills – What Does it Take?

There are four basic skills that companies look for in their managers: technical skills, human skills, conceptual skills, and motivational skills.

Changing Organizational Culture

Organizational culture is a valuable thing. Companies with a strong culture tend to be much more successful than those without it.

Operational Plans – The Standing Plan

Behind every successful business is a series of carefully crafted plans.

Work Teams – Some Basic Guidelines

Many major businesses have transitioned to a team-based model because it increases both productivity and employee morale.

Matching Applicants with Job Specifications and Conducting Interviews

As a manager, you may be asked to participate in or oversee the hiring process for an open position on your team. There are very many styles of interviewer and…

The Four Levels of Management

From the top level executives down to first line managers, the varying levels of management must work together to ensure organizational success.

Organizational Strategy

There are several key questions that aid leaders in developing an organizational strategy that aligns with business goals and objectives.

Types of Organizational Plans

Any time you see an employee handbook, a corporate project, or even the posting of a new company rule, you are looking at a type of organizational plan.

Job Rotation, Motivation and Morale

Motivation and morale, though closely related, are not the same. Yet both are important because of the impact they have on your business and your employees.

Performance – A Manager’s Responsibility

This course focuses on the responsibilities of a manager, specifically around performance.

Employee Motivation and Ethics

Although a large number of companies successfully use goal setting and rewarding employees based on goal accomplishment, there can be unintended consequences to using goals.

Making Effective Decisions

If a manager can’t make effective decisions for an organization, the manager can’t lead.

Introduction to Discipline

In every workplace, there are policies and procedures that must be followed.

Group Decision Making

Decisions of varying magnitude are made within organizations on a daily basis. Some of these decisions are made on an individual level, while others involve a larger group of people.

Leadership versus Management

Both leaders and managers play key roles in organizations. There is space for both, but it is important to understand that there is a distinct difference between leaders and managers.

Keys to Lively and Effective Meetings

Don’t make meetings that are a slow death of boredom and distraction.

Embedding Organizational Culture

An organizational culture can be deliberately and effectively embedded within a group’s operations. Through consistent delivery of the culture’s messages, a company can embed that culture in the minds and…

The Decision-Making Process, Part 2

A single decision can bolster or derail a career. Given the importance of decisions and the frequency with which they must be made, it’s important to know how to come…

Orientation – Where Do We Go From Here?

Have you ever been tossed into a job and left to sink or swim? If so, you know how important thorough orientation can be.

Maslow’s Theory of Motivation

Abraham Maslow produced one of the most well-known theories of motivation. Examining this theory of the five levels of human needs can help us understand more about how employees are…

Hire Team-Oriented Employees

Successful teamwork begins with hiring. It is vital to select applicants whose background, experience, and work habits are compatible with the tenets of teamwork.

Working with the Confused Employee

Delegation skills needs to be practiced and developed over time. When an employee isn’t meeting your expectation with a delegated task, it’s important to handle the situation delicately and directly….

SMART Objectives

In this course, we explore the meaning behind the SMART acronym, and show you how to write objectives that inspire and motivate.

Managing Virtual Teams

There has been an 80% increase in telecommuting staff over the last few years. Find out how to stick with the trend and avoid the pitfalls.

Managing Change

If you’re going to be an advocate for change, as all good leaders should be, you need to start by understanding what you’re up against. Learn to manage change more…

Inspirational Leadership

Whether at home, in the workplace or in pursuit of our passion, we can all benefit from becoming better leaders. This course can help you to become a more inspirational…

Giving and Receiving Feedback

We’ll help you to become better at both giving and receiving feedback to make scenarios easier to manage.

Effective Delegation

Delegation is one of the most important business skills you can learn. Learn the core skills you can use to fast-track your effectiveness and avoid common pitfalls.

Interview and Selection

Hiring badly is seriously costly. You might have fired before, you might not, but everyone can be better at it.

Manage Your Time By Organizing Paperwork

This course will help you set some ground rules for handling your paperwork efficiently and effectively.

Constructive Feedback

People who receive critical feedback may be defensive at first, so the best way to present criticism is by acknowledging a person’s strengths before commenting on areas that need improvement.

Linking Ethical Behavior to Your Organization’s Structure

There is certainly a connection between how a company is structured and the degree of ethical behavior within that organization.

Promoting an Ethical Culture in Your Organization

Ethical culture will have a profound effect on the decisions employees make, so make sure you are contributing to an ethical culture that is constructive and wholesome.

Defending Against Reverse Delegation

With the right techniques, you can ensure that your employees have the abilities and confidence necessary to complete the tasks you have delegated to them.

Delegating Authority

If you’re reluctant to entrust others with authority, learn to overcome your misgivings and allow other people to make decisions that affect your company.

Developing Management Skills

A manager must have technical knowledge of his or her field, but a manager must also be a human resources expert.

Motivating Your People and Being a Positive Role Model

Motivated employees invest more of themselves in their jobs than they’re required to.

Organization for Efficiency

There are tricks and techniques that efficient workers use to make sure that they aren’t flooding themselves under unnecessary mountains of disorganized clutter.

A Motivators Tool Kit

If you understand the ways in which people experience this kind of motivation, you will be much better prepared to provide your employees with a nurturing environment.

Motivation – Ethical Strategies

One of the most important and most difficult duties of any management position is ensuring that your employees are acting ethically.

Five Tips for New Managers and Supervisors

In this course, you will learn five basic tips about being in a position of authority.

Time Management for Managers

Time is a valuable resource and wasted time can seriously hurt your productivity.

Setting Sound Goals

The most successful organizations have a clear sense of where they want to go and how they want to grow their abilities.

Principles of Planning

Goals are like the destinations on a road map. Plans are the routes you take to reach those destinations.

Management, Communication and Growth

There is no magic trick to being a good manager; but with the right attitude and an open, communicative nature, you will be successful with your new authority.

Introduction to Performance Appraisals and Appraisal Systems

Your ability to evaluate your employees objectively and constructively has a major impact on their success as well as yours.

Feedback and Non-Verbal Communication

Communication could be defined as the act of transferring a message and its meaning to one or more people.

Choosing the Best Person for the Task

You’re most likely aware of the need for managers to delegate authority to their employees. However, simply handing off tasks to other people is not enough.

Build Your Team

As a manager, you should know the value of the team mentality and how it can be applied in your company.